Candidatul Ideal
Your main responsibility will be to answer enquires coming from end users via phone and email.
What we are looking for:
Proficiency in Romanian and English;
Previous experience of for Customer Service would be a plus;
Good organizational skills;
A working knowledge of MS Word/Excel;
Excellent communication skills and thе ability to remain calm in all situations;
Ability to work on own initiative and under pressure in order to achieve deadlines and KPI’s;
Ability to adapt to a continuously changing environment and procedures.
Descrierea jobului
- Responding promptly to customer inquiries via phone calls, maintaining a positive attitude. No problem will stand in our way if we’re dealing with it patiently and with a smile on our faces 😊
- Develop and maintain a full technical knowledge of the client’s products and services. You will become our new expert!
- Responsibly maintain and update all job-related administrative forms (this includes logging all calls in line with procedures or keeping records of customer interactions). Here’s where your self-organizing skills will pay off, so this will be a piece of cake for you!
- Communicating and coordinating with colleagues as necessary. Teamwork is the dream work!
Join our team of professionals at Foundever and we will offer you:
- Paid professional technical training
- Monthly performance-based bonuses
- 30 RON/day meal tickets
- Private medical insurance
- Discounts of to 40% at partners – electronics and telecommunications subscriptions
- Discounts on eyeglasses, PC protective lenses and other services
- Dentist discounts at partner clinics
- Access to the 7card by Gympass monthly subscription
- Special offer at partner banks
- A well-defined career path with many opportunities to grow in different directions
- Exposure to a multicultural and multilingual environment.
Descrierea companiei
Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever®, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Create your best moments.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
