• Handle inbound customer requests via phone and email
• Support clients with account-related enquiries, transactions, balances and service usage
• Investigate and resolve operational and customer-related issues
• Provide accurate information and appropriate solutions within agreed service standards
• Maintain accurate customer and case documentation in internal systems
• Work with multiple internal systems and tools to manage customer requests
• Collaborate with internal departments to support effective resolution of complex cases
• Ensure professional and customer-focused communication throughout each interaction
• Work in line with SLA, quality, and operational requirements.

• German language proficiency at C1/C2 level + English C1 level
• Previous customer service experience is preferred
• Strong verbal and written communication skills
• Good problem-solving and analytical abilities
• Comfortable working with multiple systems and tools
• Strong organisational skills and attention to detail
• CRM experience is considered an advantage
• Ability to work effectively in a dynamic international environment
• Legal right to work in Romania
• Preferably based in Bucharest or willing to relocate.

• Excellent remuneration package based on experience, skills, and performance
• Guidance and tools to reach your full potential
• Relocation support for international candidates (coming outside of Romania)
• Sign-on bonus for new joiners
• Rewarding performance bonus structure
• Meal tickets
• Medical Subscription
• Wellbeing programs
• And many others!

At Twentoo, we don’t just hire — we build growth engines.

With a sharp focus on the iGaming, BPO, and Customer Support sectors, we connect fast-scaling companies with multilingual talent, elite sales professionals, and strategic C-level leaders across Romania, Malta, and the US.

🌍 Global reach, local expertise 🎯 Results-driven & agile approach 🧠 Experts in niche language roles & performance-based hiring

Whether you’re scaling your sales team or searching for your next executive, Twentoo delivers talent that performs.

📩 Contact: jobs@twentooconsulting.com