🧐 You’ll Thrive If You Have...

Fluent German and good English (at least B2), both spoken and written
Minimum 6 months experience in customer support, preferably in a contact centre/BPO environment
A knack for problem-solving with technical and logical thinking skills.
Positive attitude and ability to remain calm in a fast-paced support environment
The possibility of working in a hybrid mode

🔍 About the Role

Position: Customer Support Advisor
Languages:German (B2–C1) + English (B2 or above)
Work model: Hybrid (2 days in-office / 3 days remote – Bucharest) - during the first month the activity will be on-site.
Support region: Germany, Austria, Others
Schedule: Monday to Saturday, 10:30 – 19:30
Training period: 2 weeks + a few weeks of onboarding
Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and refunds

🛠 What You’ll Do

Provide support via phone and email to our German-speaking customers
Assist with order localisations, refunds, returns, warranties, product information
Support customers on topics like warranties, promotions and discounts, configuration, and general product usage
Use CRM tools (specifically Amazon Smart Agent) to document, track, and resolve all service inquiries.
Contribute to knowledge base articles and internal documentation
Stay up to date with the latest products and procedures through training and self-learning



🎁 What We Offer at Ascensos

Net salary: 6500 RON
Meal vouchers – 35 RON/day
Private health insurance after 3 months
Paid training and access to Ascensos' Talent SPA (Learning & Development)
Wellness initiatives and employee assistance programs
Clear career growth paths: 90% of promotions come from within
Modern office in Piata Muncii (on-site location)