Customer Support Analyst with French (Hybrid)

We’re expanding our Bucharest team with a French and English speaking Support Advisor to work with one of the biggest global retailer of sports and casual wear. You’ll help customers from across Europe enjoy smooth experiences with their orders and products.

🛠 What You’ll Do

• Provide support via phone and email to our French and English speaking customers
• Assist with order localisations, refunds, returns, warranties, product information
• Use CRM tools (specifically Amazon Smart Agent) to document, track, and resolve all service inquiries.
• Contribute to knowledge base articles and internal documentation
• Stay up to date with the latest products and procedures through training and self-learning

🧐 You’ll Thrive If You Have...

• Fluent French and good English (at least B2), both spoken and written
• Minimum 6 months experience in customer support, preferably in a contact centre/BPO environment
• A knack for problem-solving with technical and logical thinking skills.
• Positive attitude and ability to remain calm in a fast-paced support environment
• The possibility of working in a hybrid mode

🔍 About the Role

• Position: Customer Support Advisor
• Languages:French (B2–C1) + English (B2 or above)
• Work model: Hybrid (2 days in-office / 3 days remote – Bucharest)
• Support region: France, Belgium, Others
• Schedule: Monday to Saturday, 10:30 – 19:30
• Training period: 1 week + a few weeks of onboarding
• Project type: Providing pre-sale and post-sale order support from delivery enquiries to returns and refunds

🎁 What We Offer at Ascensos

• Net salary: 5500 RON
• Meal vouchers – 35 RON/day
• Private health insurance after 3 months
• Paid training and access to Ascensos' Talent SPA (Learning & Development)
• Wellness initiatives and employee assistance programs
• Clear career growth paths: 90% of promotions come from within
• Modern office in Piata Muncii (on-site location)

Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors.

Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

Looking forward to having you in #theAteam!