Customer Success Engineer

• Experience: 3+ years in a technical enablement, implementation, or solutions engineering role within a SaaS or tech environment.
• Technical Expertise: Strong understanding of APIs, integrations, AI automation tools (make.com, N8N, Zapier), and system architecture principles.
• Analytical Mindset: Ability to interpret data and translate insights into actionable recommendations or technical improvements.
• Collaboration Skills: Proven track record of working cross-functionally with Sales, Customer Success, and Product/Engineering teams.
• Documentation Skills: Skilled in creating clear, structured technical documentation and playbooks for internal and external audiences.
• Customer Orientation: Ability to simplify complex concepts and communicate effectively with both technical and non-technical stakeholders.

• Experience with CRM or onboarding tools (e.g., HubSpot or similar).
• Background in the travel, leisure, or booking software industry.
• Scripting or automation experience (e.g., Python, SQL, or similar) to support process optimization.
• Strong problem-solving skills with a proactive, innovation-driven mindset.
• Excellent written and spoken English; an additional language like Italian or German is a plus

• This role acts as the technical backbone of the customer journey, bridging sales, onboarding, and success teams to deliver seamless integrations and exceptional partner experiences. By combining technical expertise with a customer-centric mindset, this position ensures that every partner—from first demo to long-term optimization—benefits from scalable, efficient, and innovative solutions.
• You’ll play a key role in empowering commercial teams, accelerating onboarding through smart automation and documentation, and driving continuous improvement across the product ecosystem. Your insights will directly influence the product roadmap and operational excellence, helping the company achieve its mission to simplify and elevate how leisure and activity operators sell and manage their business online.

• Support Sales Enablement: Partner with the sales team to prepare technical proposals, demos, and solution designs that showcase the product’s capabilities.
• Streamline Onboarding: Design and implement website or 3rd party tools integrations, data migrations, and setup workflows that ensure a smooth technical start for every partner.
• Optimize Partner Environments: Configure secure, scalable, and high-performing systems, ensuring best practices are followed.
• Create Technical Resources: Develop documentation, playbooks, and guides that empower non-technical stakeholders and shorten time-to-value.
• Drive Continuous Improvement: Build automation tools and processes to enhance efficiency and proactively identify optimization opportunities.
• Collaborate Across Teams: Act as the technical bridge between Sales, Customer Success, and Engineering to align on operators needs and feedback.
• Enable Internal Teams: Deliver training and maintain a central knowledge base to strengthen technical skills across the organization.
• Champion Innovation: Evaluate and introduce new tools or technologies that improve scalability and customer experience.

• Familiarity with website builders or CMS platforms used by B2B clients.
• A third written and spoken language like Spanish, French, Greek…

• High trust, real impact: You’ll have the autonomy and expectation to lead with ownership, tackle problems end-to-end, and make decisions that move the business forward in meaningful ways.
• Curiosity with discipline: We value asking sharp questions, challenging assumptions, and exploring smarter ways to work. We don’t just get things done, but to get them done right for our customers.
• One team, all in: Collaboration beats ego, wins are shared, and we rally together when the work gets tough.
• Space to grow: You’ll be supported and stretched, taking on challenges that build capability, sharpen judgment, and accelerate your growth as a leader and problem-solver.
• Progress with purpose: We move fast, stay focused on what truly matters, and prioritise long-term impact over quick fixes.

• An environment that empowers you to learn, grow, and make a meaningful impact.
• Be a part of a fast-growing, ambitious company where your work directly drives results.
• Work with ambitious, driven, and like-minded professionals in a collaborative and dynamic environment.
• The chance to be a part of a dynamic and innovative company that is making a difference in the tour and activity sector.
• A regionally competitive benefits package:

About Us

At Regiondo, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands, Checkfront and Rezdy, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.