Publicat 09 Nov 2020 | Reactualizat 23 Nov 2020 | Expiră 09 Dec 2020

Customer Services Analyst

2 posturi

Candidatul ideal

The ideal candidate will be passionate about technology and have a desire to work in the industry. Excellent written and verbal English skills are mandatory and the candidate must be able to effectively work remotely during the Covid-19 pandemic.


  • A results-oriented problem-solver
  • Positive, proactive approach to work and your team, with a flexible, ‘can-and-will-do’ attitude
  • Driven to go the extra mile to investigate and find solutions
  • Action-oriented who takes ownership of open issues and has good time and workload management
  • Ability to work independently within a team, without requiring micro-management
  • Computer literate (you will be trained in using our internal software and tools, but you will also be required to learn and work with different databases, spreadsheets, external tools)

Descrierea jobului

Working in the MUSO Services team, your responsibilities will include:

  • Identification and analysis of infringing content online
  • Using our proprietary software and tools to process removal of infringements
  • Database management
  • Performing quality control checks and completing regular tasks using our tools
  • Assisting with ad hoc project work and new initiatives
  • Work with our product and commercial teams to ensure that customer contracts are successfully delivered
  • Email customer support

Descrierea companiei

MUSO is a technology company providing content protection, market tracking and audience connection solutions that disrupt the global digital piracy market.

MUSO collects data from billions of piracy infringements every day to help entertainment companies and rights owners see a bigger picture. With an unrivalled data platform, digital content database covering 196 countries, millions of measured devices and billions of piracy pages continuously tracked, MUSO empowers entertainment companies and rights holders to win against digital piracy. Clients can easily discover the total extent of piracy using a unique data set and build better intelligence to protect their digital content more effectively, as well as connect with audiences to unlock new revenue streams.

We are based in London, with key offices in Cluj-Napoca.

Customer Services Analyst  -  MUSO Technologies

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