Candidatul Ideal
The ideal candidate has:
- Previous experience in Customer Service (min. 1 year)
- Great communication and listening skills and empathetic attitude
- Problem-solving skills and attention to details
- Sales oriented
- Negotiation skills in order to bring the best possibilities for clients
- Multitasking abilities
Descrierea jobului
Your main objective is to:
Make our clients’ travel dreams come true, helping them to reserve the best accommodation for their next vacation, offering them support on their requests and keeping them satisfied and loyal for future services!
Working hours shift between 9:00-17:00 and 13:00-21:00, including holidays and 2 weekends per month. The schedule can change according to the business needs.
Responsibilities:
Benefits:
Make our clients’ travel dreams come true, helping them to reserve the best accommodation for their next vacation, offering them support on their requests and keeping them satisfied and loyal for future services!
Working hours shift between 9:00-17:00 and 13:00-21:00, including holidays and 2 weekends per month. The schedule can change according to the business needs.
Responsibilities:
- Maintaining a positive, empathetic and professional attitude toward customers at all times (via phone, email and WhatsApp)
- Handle customer inquiries, complaints, and requests efficiently
- Identify customer needs and offer appropriate solutions
- Maintain accurate records of customer interactions
- Collaborate with internal teams to resolve complex issues
- Contribute to improving customer experience processes
- Know the organization's products inside and out in order to advise clients and resolve their inquiries
Benefits:
- Performance bonuses based on your results
- Meal vouchers
- Team events (Team-Building, Christmas party etc.)
- 7 card
- Friendly office equipped with everything you need (amazing coffee, Fruit Day etc.)
- Career advancement opportunities in a dynamic organizational setting
Descrierea companiei
Founded in Cluj-Napoca in 2017, Travelminit has become one of the top players in the online travel market. The Travelminit portfolio contains 10.000 accommodation units (hotels, pensions, apartments) in Romania and covers a wide range of accommodation throughout the country (seaside, mountains, spas and large cities), being the market leader in vacation card bookings.
Since 2020, Travelminit is part of the Szallas Group, which has a portfolio of 12 hotel platforms in Central and Eastern Europe (Romania, Hungary, Poland, Czech Republic, Croatia). In 2022, Szallas Group (including Travelminit) was acquired by Wirtualna Polska Holding, one of Poland’s leading e‑commerce and media companies, publicly listed and headquartered in Warsaw.
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