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Arvato Services is now Majorel!
We’re at the beginning of a new chapter in our story as Bertelsmann and Saham’s customer experience businesses come together to create a new force in the industry – Majorel.
Majorel brings together Bertelsmann and Saham group’s worldwide customer experience businesses, including Arvato CRM Solutions, Phone Group, ECCO Outsourcing and Pioneers Outsourcing.
Native or near native knowledge of German language with excellent skills both in writing and speaking
Good level of English language (writing and speaking)
Placing the needs of the customers at heart and oriented to solving their problems
Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
IT skills: Knowledge of IT programs as well as fast fingers for typing
Availability to work in shifts and in weekends
Helping customers via phone and email. Assisting customers with solutions, counseling and offering information about the company’s policy and services
Promote the company and services with a positive attitude, knowledge
Taking notes of all the operations in the company`s database based on their procedures
To respect the company`s rules and regulations regarding data handling
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Health & Nutrition: Health and wellness services at the office
Various discounts for gym classes & other recreational activities
Free development training, for both personal and professional purpose, via our E-Learning platform
Multicultural and enthusiastic work environment
Access to the company’s cultural events including well-known festivals in Romania
Majorel designs, delivers and differentiates customer experience on behalf of some of the world’s most respected companies. It provides classic customer communication as well as digital solutions such as social media and online communications, automated interaction and AI, analytics, self-service and other customer lifecycle solutions.
The group has combined annual revenues of €1.2bn and over 500 clients globally across many industry sectors. It has more than 48,000 people in 28 countries worldwide, with market-leading positions in Europe, Middle East and Africa, while also having a strong presence in Asia and the Americas.