Customer Service Representative - English - Sibiu - Hybrid
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Candidatul Ideal
Personal Aid: Helping customers on chat/ticketing system and phone; assisting them with solutions, counselling and information about the company’s policy and services provided
Counsellor: Friendly attitude and proactively involved in assuring the happiness of the customers. Fast thinker and ability to resolve situations as they come on the spot with focus on attention to details
Team player: Being comfortable collaborating with the team. Being proactive is a big plus (people skills is also a nice touch)
IT skills: Knowledge of IT programs as well as fast fingers for typing
Veteran: Previous experiences in customer support is a big plus
Descrierea jobului
Counselor: Friendly attitude and proactively involved in assuring the happiness of the customers
Law-abiding citizen: Ensure compliance with company regulations with regards to Data Security and Protection
Personal Aid: Helping customers or drivers via chat. Assisting them with solutions, counseling and information about the company’s policy and services provided
Please take into consideration that this position requires working from the office in Sibiu as well - hybrid system.
Our offer:
Attractive rewards and additional performance based bonuses
Annual fixed bonuses
Full private medical insurance & discounted prices for the dependents of the employee
Child birth support
Online library access for passionate book readers
Various discounts for gym classes & other recreational activities
Multicultural and enthusiastic work environment
Access to the company’s cultural events including well-known festivals in Romania
Lunch vouchers
Descrierea companiei
Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).