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About the Role
We are looking for Customer Service Officer with advanced German skills who can provide support to clients by phone and email in a professional, empathetic, and solutions‑oriented manner. You will be a key point of contact between the company and its clients, directly contributing to their satisfaction and to the organization’s reputation.

What we are looking for

• German language mandatory - proficient level (C1)

• Previous experience in Customer Service / Contact Center / Call Center activities is nice to have

• English language - advanced level (B2)

• Strong communication and customer‑relation skills

• Solution‑oriented mindset and focus on customer satisfaction

• Ability to handle dynamic volumes of activity

• Attention to detail and compliance with internal procedures

• Ability to work with deadlines and openness to learn new things

Key Responsibilities:

• Manage customer requests (by phone and in writing) in German

• Provide accurate information and effective solutions

• Maintain a professional and customer‑oriented approach in all interactions

• Comply with established quality standards and security/confidentiality policies (GDPR)

• Use work tools and applications accurately in daily activity

• Contribute to the continuous improvement of the customers’ experience

Here’s what you can expect from us

• Onboarding and training program to support your successful start

• Benefits Online Platform - customized depending on your needs

• Private Medical Subscription & Life Insurance

• Additional operational bonuses

• 24 days of annual leave

• Access to training and well-being platforms

• Hybrid way of working

• Various office perks such as massage, weekly fresh fruits, games room, monthly breakfast events and more

Who are we?
We're part of one of the world's largest banking groups and we're leading its best Operations, IT and Risk projects.
Central Europe Technologies (CE.T) is an expertise Shared Service Center for BNP Paribas Group, supporting subsidiaries across 19 countries and we are consistently expanding.
Located in Romania, with offices in Brasov and Bucharest, the company brings together over 350 employees, with expertise in various operational roles (Credit Analysts, System Expert Administrators) and a range of technologies (Java, .Net, Cobol, manual & automation testing).