Candidatul Ideal
- Education/Training: Bachelor's degree preferred.
Experience:
- 3+ years in customer relationship management.
- Experience in SAP and CRM tools mandatory.Skills and Abilities:
- Strong communication and interpersonal skills.
- Proficiency in customer service software, SAP, and CRM systems.
- Excellent problem-solving abilities with a customer-centric approach.
- Ability to multitask and thrive in a fast-paced environment
- Ability to work in a multicultural and multilanguage company.
- Must be able to set priorities and finish tasks on time.
- Attention to detail, organizational skills, and adaptability to changing priorities.
- Keeping the customer in focus at all times and being enthusiastic/motivated to speak with the customer in order to support them.
- Balancing sales-focused customer communication and company rules.
- Experience with SAP.
- Experience with Salesforce (welcomed).
- Computer skills are essential.
- Team player.
- Fluent English speaker (B1/B2).
- Experience with different Logistic Service Providers (DHL, DSV, etc.) welcomed.
- Knowing basics about customs clearance is beneficial.
Travel: Up to 10% travel may be required based on site account managers' schedules.
Descrierea jobului
1.Quotation Management and Customer Interaction
- Creating and sending quotations to customers using SAP.
- Proactively following up on quotations via phone, email, and Salesforce to secure business opportunities.
- Utilizing Salesforce Customer Workflow Tool for systematic communication with internal stakeholders.
2. Sales Order and Backlog Management
- Entering sales orders and confirming them with customers through SAP.
- Monitoring sales order backlog and expediting based on delivery commitments using SAP and Power BI.
3. Customer Support and Issue Resolution
Handling various customer-related processes:
- Material extensions, sales order expediting, cancellation/change, return process, claim process using Salesforce and SAP.
- Handling consignment agreements, including fill-ups and invoicing, through SAP.
4. Performance Metrics and Collaboration
- Meeting KPI requirements set by management, such as orders received, net sales, quotation response time, etc.
- Collaborating with local sales and product specialists to exceed customer expectations.
5. Customer Communication and Satisfaction
- Serving as the primary contact for customer inquiries through phone, email, or chat.
- Coordinating and managing customer complaints, ensuring timely resolutions.
- Collaborating with internal departments to address customer concerns.
- Maintaining accurate records of interactions and transactions within the CRM system.
- Monitoring customer satisfaction levels, generating reports, and suggesting improvements.6. Additional Responsibilities:
- Ensuring information updates in Installed Base.
- Adhering to companies safety standards and required trainings.
- Monitoring the e-factura system.
Descrierea companiei
ManpowerGroup este expertul global privind forța de muncă, creând soluții inovatoare în domeniu de aproape 70 de ani. În calitate de experți în forța de muncă, în fiecare zi conectăm la piața muncii peste 600,000 de persoane cu diverse abilități, într-o varietate de domenii și industrii. Familia brandurilor ManpowerGroup - Manpower, Experis, Right Management și ManpowerGroup Solutions – ajută peste 400,000 de clienți din 80 de țări și teritorii să identifice, atragă, dezvolte și gestioneze talentele de care au nevoie, oferindu-le soluții cuprinzătoare și integrate. ManpowerGroup este prezent în România de aproape 15 ani, susținând performanța, creșterea și și flexibilitatea a peste 350 de companii din toate regiunile și domeniile de activitate și conectând mii de candidați talentați și profesioniști cu experiență la oportunitățile potrivite.
