Customer Service Agent - Greek/Bulgarian speaking

The ideal candidate is a customer-focused, calm, and solution-oriented communicator who thrives in a fast-paced and service-driven environment. They have a genuine desire to help others and can handle challenging situations with empathy and professionalism.

They are organized, attentive to detail, and comfortable working with multiple systems at once. Whether responding to emergencies, resolving inquiries, or engaging customers proactively, they consistently demonstrate ownership and accountability for delivering a great customer experience.

In this role, success comes from strong teamwork, resilience, and clear communication — especially when dealing with urgent or complex situations.

Key qualities include:

• Excellent communication and listening skills
• Strong sense of responsibility and customer empathy
• Ability to stay calm and make sound decisions under pressure
• Proactive, organized, and detail-oriented approach to work
• Comfortable using digital tools and handling multiple systems
• Team player with a positive and professional attitude
• Proficiency in required languages (Greek and/or Bulgarian, Romanian, and English)

Location: Bucharest

KONE is looking for a Greek and/or Bulgarian speaking Customer Service Agent to join our Customer Care team in Bucharest.

If you enjoy helping people, solving problems, and being part of a dynamic international company, this could be the perfect role for you!

Your Role at KONE

• Emergency Support (Callout):
  • Handle urgent calls and dispatch technicians with all necessary details
  • Communicate clearly and empathetically with passengers stuck in elevators
  • Provide reassurance and guidance in emergency situations
• Customer Requests (Inbound):
  • Respond to customer calls and messages within agreed SLAs
  • Resolve inquiries, log complaints, and update customer information accurately
  • Escalate complex cases to the relevant KONE teams
• Customer Follow-Up (Outbound):
  • Conduct post-service surveys and welcome calls
  • Contact customers periodically to support KONE campaigns
  • Ensure data accuracy and handle requests efficiently

What We’re Looking For

• Strong communication skills, empathy, and attention to detail
• Previous experience in customer service or call center roles
• PC literacy and ability to work with multiple systems
• Languages:
  • Greek – advanced (mandatory) and/or Bulgarian – advanced (mandatory)
  • Romanian – advanced (mandatory)
  • English – intermediate/advanced
• Calm, solution-oriented, and professional under pressure

What KONE Offers

• Competitive salary with performance bonus
• Meal vouchers – 30 RON/day
• 13th salary
• Medical and life insurance
• Opportunities to grow within a global, supportive, and collaborative company

How to Apply:

Click Apply Now to submit your CV, or contact us for a confidential discussion about your career opportunities at KONE:
📧 katalin.nagy@kone.com

At KONE, we are dedicated to improving the flow of urban life. Our mission is to make people’s journeys safe, convenient, and reliable in taller, smarter buildings. As part of our Customer Care team, you will be the voice of KONE, ensuring that every customer interaction reflects our commitment to safety, quality, and customer satisfaction.