Publicat 17 Mai 2021 | Reactualizat 07 Iun 2021 | Expiră 16 Iun 2021

Customer Operations Assistant with English - Bacau

3 posturi

Candidatul ideal

  • Verbal and written communication skills in English - medium/advanced;
  • Knowledge of MS Office and MS based applications;
  • Hard working, performance driven, solution oriented, team centric;
  • Available to work business hours in shifts between Monday to Friday.

Descrierea jobului

Main responsibilities:

As part of the Operations support team you will be in charge of:

  • Opening/creating tickets all based on customer requests received by e-mail, telephone, interface
  • Closing tickets created as a results of the technician’s visit on customer’s site;
  • Checking service rights/accesses for non-contract clients, sending cost estimations for the calls not covered by the contract and cost charging for the service in the data base;
  • Placing orders for all the necessary parts required in interventions;
  • Scheduling client meetings with the technical team regarding the incident created;
  • Assigning field technicians to reported incidents all based on their availability and skills.

Descrierea companiei

We enable people to do business by planning, supplying, integrating and managing their IT. We make IT work through partnership, knowledge and passion: trusted to run IT infrastructure services for leading business across Europe for 40 years.

We are SCC – great things happen when we work together.
To make IT work for our customers to improve the way they do business;
To deliver quality IT solutions and services that change the way businesses do business;
Deliver long-term profit to invest back into the business;
Nurture a winning network of partners to create enduring value to our customers.

Find out more at

Send your questions at We’ll be glad to offer you more details!

*Thank you for choosing to contact us. By sending your resume, you agree to our processing of your Data for recruitment purposes (where Data refers to your personal information such as your name, phone number, email address and your resume). We assure you that your Data will be used for recruitment purposes only, for a retention time of 5 years or until you decide to withdraw your consent, at any time, by sending an e-mail to . Also, you may contact us on the same e-mail address to exercise any of the rights granted by GDPR (RegulationYou can find here further details about our Data Protection Policy.

We are SCC – great things happen when we work together!

Customer Operations Assistant with English - Bacau  -  SCC Services Romania

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