What you bring

• Fluent in Romanian and confident in English, both essential. Hungarian or Bulgarian is a genuine plus.
• Some first experience in a customer-facing role (customer service, customer operations or similar).
• Clear, warm and professional communicator, in writing and conversation.
• A curiosity for social media, email communication or event support is a nice bonus — we're not looking for a marketer, just someone with an interest.
• A natural problem solver who stays calm under pressure and looks for the best solution for the customer.
• Organized, detail-oriented, and comfortable managing multiple tasks while working closely with colleagues across teams.

Do you love talking to customers, answering questions and making customers genuinely happy?
Then keep reading, this one is for you.
We’re looking for a passionate Customer Service Specialist to join our team in Bucharest. As we build and grow market, you’ll play a central role, being the voice of Orac primarily to our Romanian speaking customers.

Your key responsibilities
As our Customer Experience Specialist in Bucharest, you’ll be the crucial link between our customers, our local sales team and the global Orac family. Your days will be varied, and never boring.

• First point of contact for our Romanian-speaking customers, by phone, email and beyond.
• Master our solutions so you can guide customers with confidence and expertise.
• Manage the full customer order process: quotation, order entry, payment, returns and sample services.
• Track customer feedback and work with internal teams to improve the customer experience.
• Lend a hand with local marketing activities: social media, email updates and event support.
• Proactively follow up with customers and prospects, and onboard new accounts.
• Keep sales-related administration up to date in our CRM systems (SAP and Salesforce).

What success looks like

• 30 Days. Settled in: Onboarding complete, handling everyday inquiries with team support, and processing straightforward orders independently.
• 60 Days. Finding your flow: Managing most daily customer service activities solo, solving routine issues efficiently, and knowing when to escalate.
• 90 days. Fully owning it: Full ownership of customer service and order management for your accounts, consistently high satisfaction, and already spotting improvements.

What makes this role worth it

• You can expect a key role in an interior design business where you will be able to make a direct impact on customer satisfaction. Working in an environment that inspires and excites.
• There'll be plenty of room for your personal development as part of our sales team, where teamwork really does make the dream work.
• You will join a warm supportive team in Bucharest that values collaboration, creativity and a good sense of humor.
• Competitive salary, performance bonus and daily meal vouchers, plus health insurance.
• The chance to travel 1-2 times per year to our European hub and connect with international colleagues.
• A stable, family-owned company with 50+ years of history, and the ambitions and energy of a scale up.

About Orac

At Orac, we don't see walls as surfaces. We see them as blank canvases. What we create is not decoration, but the elements that define how a space feels. For over 50 years, we've been refining that craft. Combining tradition with innovation and design thinking with industrial precision.

We work with people who care about detail. Because detail is never just a detail: it's what makes something feel right.

At Orac , passion, inspiration and loyalty are more than words. They shape the way we work together. We offer a dynamic, stable environment where your commercial impact is seen and rewarded. We look forward to welcoming you in the team!

If that sounds like you, you'll feel at home here.