Customer Experience Representative

• Previous experience in Customer Service, ideally in a back-office position
• Great communication skills and empathetic attitude
• Problem-solving skills and attention to details
• Negotiation skills in order to bring the best possibilities for clients
• Multitasking abilities

• Maintaining a positive, empathetic and professional attitude toward customers at all times (via phone and email)
• Handle customer inquiries, complaints, and requests efficiently
• Identify customer needs and offer appropriate solutions
• Maintain accurate records of customer interactions
• Collaborate with internal teams to resolve complex issues
• Contribute to improving customer experience processes
• Know the organization's products inside and out in order to advise clients and resolve their inquiries

• Performance bonuses based on your results
• Meal vouchers
• Team events (Team-Building, Christmas partyetc.)
• 7 card
• Friendly office equipped with everything you need (amazing coffee, Fruit Day etc.)
• Career advancement opportunities in a dynamic organizational setting

Founded in Cluj-Napoca, Travelminit has become one of the top players in the hotel booking market in Romania since 2017. The Travelminit portfolio contains 10.000 accommodation units (hotels, pensions, apartments) in Romania active on the platform and covers a wide range of accommodation throughout the country (seaside, mountains, spas and large cities), being the market leader in vacation card bookings. Despite the pandemic down-turn in 2020, Travelminit managed to double its market share. In 2021, Travelminit reported 13.5 million euros in sales in Romania and 16 million visits on the platform. Our goal is to be the #1 online hotel reservation platform in Romania.

Since 2020, Travelminit is part of the Szallas Group, which has a portfolio of 12 hotel platforms in Central and Eastern Europe (Romania, Hungary, Poland, Czech Republic, Croatia), with sales of over 150 million euros and over 350 employees.