Customer Excellence Representative with German (hybrid role)

• English Language B2+ skills
• German Language C1+ skills
• Good written and oral communication skills
• Good interpersonal skills
• Flexible and customer-first team player
• Computer literate – Microsoft Office/G Suite
• Basic level of technological understanding

• Through incoming customer emails and phone calls, provide information about services, take, enter and process orders, answer email regarding invoices status and obtain details of issues/complaints. Attempt to resolve customer enquiries through first contact resolution.
• First touch issue resolution - owning and investigating customer generated issues across all our products, in an end-to-end process in our customer’s journey, using critical thinking to identify solutions, escalating to the relevant team or relevant Department where first touch resolution is not possible.
• Liaising with other Customer Excellence teams to support the resolution of customer queries in a timely and professional manner, including but not limited to:
• Invoice related questions, order related questions, services, customer data and inventory administration, support for our online platforms:
• Service customer queries via Live Web Chat on Communities
• Provide support in solving Disputes and escalations that might impact the collection process
• Maintain a comprehensive product knowledge
• To promote a ‘customer first’ approach to all activities carried out.
• To ensure a professional, courteous and pro-active flow of communication between the business and the clients it serves. This will include regular interaction with the customer and all business areas
• Supporting Customer Care department to create efficiencies through reduction in waste and helping to drive self-serve initiatives.
• Effective case management in adherence with agreed SLA’s

Activam pe piata de consultanta in Resurse Umane din anul 1998. Cu o acoperire nationala pe patru arii de expertiza: recrutare si selectie, leasing de personal, assessment center si consultanta.

Am devenit lideri in Transilvania si ne-am impus pe piata din Romania dezvoltand o noua locatie la Bucuresti. Am reusit acest lucru prin profesionalismul serviciilor, specializarea multidisciplinara a echipei de consultanti, printr-o permanenta colaborare cu cei care apeleaza la serviciile noastre de consultanta. Nu ne oprim aici si ne dorim sa oferim o imbunatatire continua a serviciilor in concordanta cu feedback-urile primite de la clienti si candidati.

Dezvoltarea unui parteneriat pe termen lung cu clientii nostri - diverse industrii: IT&C, automotive, outsourcing, pharma, banking, FMCG, etc - prin oferirea celor mai bune servicii de consultanta este obiectivul nostru principal.

Prin orientarea catre client, munca in echipa, flexibilitate, excelenta, dedicare si responsabilitate dorim sa aducem plus-valoare in serviciile noastre.