Customer Excellence Representative (Turkish Speaking)

• Sound experience in a contact center, customer services environment, or administrative background.
• Native-level proficiency in the Turkish Language and English Language at a B2+ level.
• Proven ability in thorough investigative and sound analytical skills, coupled with excellent written and oral communication skills.
• A flexible and customer-first team player mindset, who is computer literate with Microsoft Office/G Suite, and confident in multi-tasking.

• Provide First Touch Issue Resolution - Own, investigate, and attempt to resolve customer-generated issues across all Iron Mountain products through incoming emails, phone calls, and Live Web Chat, using critical thinking to deliver a world-class service.
• Collaborate and Coordinate for Timely Solutions - Liaise with other Customer Excellence teams, regional districts, Commercial, Operations, and IT departments to support the resolution of diverse customer queries and escalations in a timely and professional manner.
• Ensure Process Adherence and Improvement - Manage cases effectively, adhering to agreed Service Level Agreements (SLAs) and performance metrics (KPI's), while maintaining in-depth product knowledge and actively proposing changes to improve service quality and efficiency.

• This role is located in Cluj, Romania.
• Shifts are required to support customer and business needs.
• Competitive compensation and benefits aligned with the experience.
• Opportunities for continuous learning and professional growth.

For over 70 years, Iron Mountain Incorporated (NYSE: IRM) has been your strategic partner to care for your information and assets. A global leader in storage and information management services and trusted by more than 225,000 organizations around the world, including 95% of the Fortune 1000, we protect, unlock, and extend the value of your work—whatever it is, wherever it is, however it’s stored.

We create the framework necessary to bridge the gaps between paper, digital, media, and physical data and extract value along its lifecycle, helping to build your organizational resilience. And all this with a commitment to sustainability at our core.

Our relationship is a true partnership where you trust us not only to preserve institutional knowledge and enhance efficiency, security, and access but to make your work mean more. Because in that work is the power to not only accelerate your business, but elevate it.