Customer Care with Croatian and Serbian (Work at Home)
Anunț verificat
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Candidatul Ideal
Requirements
- Proficient in Croatian or Serbian
- Good English skills
- Previous experience with or aptitude for Customer Service is a plus
- Good organizational skills
- Working knowledge of MS Word / Excel
- Excellent communication skills and the ability to remain calm in all situations
- Ability to work on own initiative and under pressure in order to achieve deadlines
- Ability to adapt to a continuously changing environment and procedures
- Team player
Descrierea jobului
- To respond to all customers’ inquiries within given timescales, efficiently and effectively
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff
- To deal with all correspondence as requested/required
- To accurately log all calls and in line with procedures
- To responsibly maintain and update all job-related administrative forms
- To consult product manuals, to be able to advise customer of appropriate options/solutions
Offer
Join Foundever team professionals and we will offer you:
- Professional technical training (paid)
- Fixed salary, bonuses based on performance and medical benefits
- Exposure to a multicultural and multilingual environment (from Romania we offer support in 20 + languages on a global level)
- Real possibilities of career development
- A modern, dynamic and friendly working environment
Descrierea companiei
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Create your best moments.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.