Customer Care Representative with Italian & English
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Candidatul Ideal
Customer Care Representatives will process inbound calls and e-mails from wire transfer customers or agents and will process transactions totaling tens of thousands of dollars every day.
The Customer Service Representative position is about:
- processing inbound calls and e-mails from wire transfer customers and agents
- processing money transfer transactions (domestic & international)
- answering a wide range of inquiries
- solving Customer service issues
- properly escalating any issues to specific departments
Descrierea jobului
-Advanced level of Italian, medium (B2) level of English in written and oral
-availability for a full-time schedule, 5 days/ week: Monday - Sunday, 10:00 - 20:00
-Working knowledge of basic PC operation
-Great communication and interpersonal skills
-Client orientation
-Ability to quickly adapt to changing environment, team-player mindset
-Decision-making & problem-solving skills
We offer:
- Stable job, in a multicultural fast-growing environment
- Above-average fixed salary, performance and tenure-based bonuses, depending on the position
- Monthly meal tickets
- Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
- Private medical subscription coverage
- Extra health benefits: special discounts for dental care and optical services with our partners
- Reimbursement for your public transportation subscription, after the trial period (if you work from office)
- Gym subscription reimbursement, after the trial period
- Free subscription to the Bookster virtual library
- Dedicated psychologist available for free sessions (online or face to face)
- Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
- Paid training and international career opportunities
- Multilingual exposure - improve your spoken and written language skills
- Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long
Descrierea companiei
TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members as well as delivery centers across North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first.
The company's solutions cover customer experience, digital transformation, content moderation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling all stages of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, and healthcare industries. The company serves clients in over 50 languages. TELUS holds a ~63% interest in TELUS International with Baring Private Equity Asia and Competence Call Center management holding the remaining ~33% and ~3%, respectively. Learn more at: telusinternational.com