Customer Care Officer with Dutch

• Good knowledge of Dutch and English, B2 level;
• Previous experience in Customer Service Area is an advantage;
• Negotiation skills;
• Bachelor's degree or high school degree- mandatory requirement;
• Good communication skills, oriented and analytical skills;Confident, positive, hardworking, high motivation and ability to learn.

• Support voice/email/messaging Customer contacts
• Provide customers with a positive call experience by exhibiting positive call conversation behaviors and etiquette, a sense of urgency, knowledge in the product and service, genuine concern for the customer, with timely and efficient resolution of issues
• Promote, proactively maintain & enhance positive relationships for Client/Customers through excellent performance of accountabilities.
• Processes transactions for different clients and business processes in various systems communicated by direct management with the help of different tools.  
• Demonstrates understanding of the customer’s business needs and maintains high customer satisfaction ratings;
• Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures ;

• Competitive Sign-In Bonus offered at joining;
• Relocation package included;
• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Life insurance for you and your loved ones.
• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Access to a wide range of training and development opportunities;
• Psychological and psychotherapy counseling support;
• Premium access to well-being apps (Calm and Wysa);
• Support for adoption & psychological, financial, and legal sessions for everyone in your household.

Activam pe piata de consultanta in Resurse Umane din anul 1998. Cu o acoperire nationala pe patru arii de expertiza: recrutare si selectie, leasing de personal, assessment center si consultanta.

Am devenit lideri in Transilvania si ne-am impus pe piata din Romania dezvoltand o noua locatie la Bucuresti. Am reusit acest lucru prin profesionalismul serviciilor, specializarea multidisciplinara a echipei de consultanti, printr-o permanenta colaborare cu cei care apeleaza la serviciile noastre de consultanta. Nu ne oprim aici si ne dorim sa oferim o imbunatatire continua a serviciilor in concordanta cu feedback-urile primite de la clienti si candidati.

Dezvoltarea unui parteneriat pe termen lung cu clientii nostri - diverse industrii: IT&C, automotive, outsourcing, pharma, banking, FMCG, etc - prin oferirea celor mai bune servicii de consultanta este obiectivul nostru principal.

Prin orientarea catre client, munca in echipa, flexibilitate, excelenta, dedicare si responsabilitate dorim sa aducem plus-valoare in serviciile noastre.