Customer Care Advisor with Italian & English

• Advanced (C1) level of Italian, Medium (B2) level of English
• Availability for a full-time schedule: Monday-Sunday, 09:00-21:00
• Availability to work from home, anywhere in Romania
• Education level: minimum BAC degree

• Technical knowledge and expertise:
• Professional and/or personal technical troubleshooting experience
• Familiarity with iOS and/or macOS, or comparable technology, is preferred
• Deep curiosity for understanding technology, passion for learning more and sharing knowledge with others
• Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology
• Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time

• Experience in customer facing environments (phone, chat, in person, etc.) interaction in some capacity (can include volunteer work, or project work while in school)
• Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution
• Obsesses over the customer experience and constantly strives to exceed their expectations
• Able to communicate clearly and effectively, both written and verbal (in required language)
• Able to effectively tailor communication and style to different audiences and read verbal and non-verbal cues
• Approaches problems flexibly and is able to adapt and modify approach without compromising outcome

• Thrives in a team environment: able to seek and provide expertise, challenge productively and help others succeed
• Energy and excitement to master current role, eager for challenges to grow within it and drive to develop skills in the organization
• Stays curious and inquisitive in the pursuit of professional excellence
• Effective time management strategy including ability to multi-task, prioritize, organize and balance workload

• Able to self manage and work independently in a fast-paced and highly-demanding environment
• Embraces repetition of core job duties, yet eager to take on more responsibility when needed
• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure
• Self-awareness to identify, address and manage navigating through challenges associated with the role
• Remains focused and poised despite criticism and setbacks
• Eager to receive feedback, embraces coaching and demonstrates changes as a result
• Strong sense of professionalism exhibited by remaining positive, calm and composed under pressure

• Provide information about products and services and troubleshoot technical issues communicating clearly and effectively, both in written and verbal
• Answer customer inquiries and resolve customer issues in an efficient and timely manner
• Isolate and resolve complex technical issues through appropriate troubleshooting methodology
• Navigate through multiple systems and tools to research, comprehend and deliver solutions to customer in real time
• Multi-task, prioritize, organize and balance workload
• Approach problems flexibly, adapt and modify approach without compromising outcome

• Working from home, from any location in Romania
• Stable job, in a multicultural fast-growing environment
• Above-average fixed salary, performance and tenure-based bonuses, depending on the position
• Monthly meal tickets
• Free access to our modern and fully-equipped employees' gym space in our office building in Bucharest
• Private medical subscription coverage
• Extra health benefits: special discounts for dental care and optical services with our partners
• Reimbursement for your public transportation subscription, after the trial period (if you work from office)
• Gym subscription reimbursement, after the trial period
• Free subscription to the Bookster virtual library
• Dedicated psychologist available for free sessions (online or face to face)
• Special discounts and rates for a variety of services and products: from telecom and banking to tech and home appliances, library, wellness, travel and many more
• Paid training and international career opportunities
• Multilingual exposure - improve your spoken and written language skills
• Community projects – want to make the world a better place? We run CSR (Corporate Social Responsibility) events all year long​

TELUS International (NYSE & TSX: TIXT) designs, builds and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International’s integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. TELUS International’s unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 150,000 citizens around the world and through its five TELUS International Community Boards that have provided $4 million in funding to grassroots charitable organizations since 2015. Learn more at: telusinternational.com.