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Customer Advisor with Polish - Cluj-Napoca

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Candidatul Ideal

Preferable college degree or related work experience
Excellent written and verbal communication skills in Polish
Good English skills
Good MS Office skills
Excellent customer service skills
Pleasant, friendly voice/understandability
High motivation and enthusiastic approach
Planning and prioritization skills
Effective decision making
Knowledge and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
Familiarity with ticketing systems
Life experience to apply to managing situations Early adopter of technology
Makes the customers feel confident that their needs are being met
Dependable, reliable, and able to perform duties with minimum supervisio

Descrierea jobului

Communication via emails, tickets, and chat with existing customers in order to solve their issues related to the products
Giving ︁︀​︂︃︃​︇︃​︁︃︂information about the client to existing customers and prospects via email, handling tickets, and chat if available for specific LOB and handling the inquiries in a case-closing manner
Secure and deepen client retention, contribute to excellent customer support and recognize/promote suitable products and services
Secure that all complaints are being recognized, recorded confirmed, and solved effectively
A responsible and reliable attitude to ensure that the daily adherence plan is being observed
Secure that all customer contacts are being handled in an efficient and effective way
Supply high-quality service through adherence to given processes and procedures
Updating the database of customers and documenting activities and history for further contacts and campaigns
Reporting the most common issues to the support team for further escalations


Sign in bonus in the first three months in addition to your salary paid together with the salary;
Working days meal vouchers;
Private health insurance with Regina Maria;
Transportation for 6 months offered by the company, from our accommodation to the work office;
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.

If you want to move to Cluj, we will also provide:

Payment made for the transportation to Cluj and in addition we will offer an annual amount of money to be able to go home for vacation;
Relocation for 6 months in Cluj.

Descrierea companiei

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever™, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.

Publicat 30 Mai 2024 Reactualizat 14 Iun. 2024 Expiră 29 Iun. 2024
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