Consumables / Escalation Specialist with Italian

• Excellent verbal and written communication skills for internal and customer related communication
• Extensive experience customer service domain
• Some who has a customer 1st attitude and is a stickler for process adherence
• Attention to detail
• Ability to multitask, be flexible and take accountability and ownership for his/her work
• Experience working with diverse teams across multiple locations in an unstructured environment is a must
• Good analytical skills
• Ability to work under strict timelines
• Experience in identifying errors and conducting Root Cause Analysis using various tools
• Excellent knowledge of MS Word, Excel, and Power Point

• College degree of any 4-year course or equivalent work experience

• Minimum 1 years of experience in Account Management, incident management and or quality analysis

• Manage escalations from end-customers, partners and client internal teams, carrying out full investigation, implementing immediate fixes when required and completing root cause analysis
• Validation and approval/rejection of excessive orders using relevant tools
• Dues out prioritization / management based on client guidelines
• Ensure customer satisfaction by a positive “can do” attitude
• Proactive review of processes to identify improvements
• Contribute to more efficient work processes and maintain the documentation
• Participate in team meetings and general inputs in day to day improvements
• Timely and effective communication
• Ensure quality standards are maintained by carrying out regular quality checks

We bring together the best of technology and our people to supercharge progress.

HCLTech is a global technology company, home to more than 220,000 on March 31, 2025, across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere – our clients, partners and their stakeholders, our people, communities, and the planet.

Part of the HCL group, HCLTech was listed on the stock exchanges in India at the turn of the millennium in December 1999. Since our inception, we have pioneered several industry mainstays and established leadership positions in all our chosen segments.

As a company, we are deeply focused on accelerating our ESG agenda. We are also creating technology-enabled sustainable solutions with and for our clients and partners. We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible, inclusive and beneficial to all our stakeholders in the long term. We have committed to achieving net zero by 2040.

We recognize the impact that a business like ours can deliver in elevating communities globally, and we continue to improve our efforts and take decisive actions that benefit the communities in which we work and live. Through the HCL Foundation, the CSR arm of HCLTech, we have invested more than $130 million in social development efforts serving communities throughout India across education, health, water, sanitation and hygiene, skill development and livelihoods, environment, and disaster risk reduction, response and management.

We’re powered by our people – a global, diverse, multi-generational talent - representing 161 nationalities whose unique spark, perspective and boundless passion drive our culture of proactive value creation and problem-solving.

Consolidated Revenues: US $13.8B ,for 12 months ending March 2025

We have been recognized as a Global Top Employer by the Top Employers Institute for the second time in a row for outstanding HR policies and best practices worldwide. We have also been certified as a Top Employer in 26 countries across three regions, Asia Pacific, Europe & Africa and North America. Out of the 30 countries, HCLTech is ranked number one in 15 countries, including Romania.

These accolades re-affirm our commitment to our people by helping them maximize their potential and building an inclusive and progressive workplace that help our employees find their spark. To learn how we can supercharge progress for you, visit https://www.hcltech.com/en-ro/careers