Consultant with English & German - Remote Job

• Fluent in German & English - excellent writing and speaking.
• People person that enjoys customer interaction via phone.
• Team player with great communication skills, loves working with people of all kinds.
• Strong critical thinking and problem-solving skills.
• Training and knowledge-base management experience.
• Experience in payments or financial industry Knowledge of Customer Relationship Management (CRM).

• Manage technical support tickets from start to finish, both internally and external.
• Become a focal point for technical issues for our clients and make sound decisions quickly.
• Understand and document the customer's requirements, manage expectations, and provide excellent customer service.
• The daily tasks include providing phone and web support for a variety of clients, troubleshoot application Issues.

Schedule: 10:00 am - 19:00 pm (Monday - Friday ).