Consular Officer

• A university degree/diploma from a recognized institution or an equivalent combination of education, training, and/or work experience related to the position duties

• An advanced proficiency level (reading, writing, comprehension, and speaking) in English.
• An intermediate proficiency level (reading, writing, comprehension, and speaking) in French.
• An advanced proficiency level (reading, writing, comprehension, and speaking) in Romanian.

• A minimum of four (4) years of cumulative professional experience in at least two of the following:
  • Experience in client-facing roles, providing advice and services through various channels (in person, by telephone, and electronic messaging)
  • Experience managing complex and sensitive cases involving vulnerable or distressed individuals
  • Experience in data entry and/or using a web application for case/client/file management

• Knowledge of principles and practices in managing cases and clients of diverse nature
• Working knowledge of MS Office (MS Word, MS Excel, MS PowerPoint, MS Outlook)
• Organizational and Coordination
• Research
• Judgment and Discretion
• Focus on Quality and Detail
• Working with Others and Horizontal Leadership
• Client Orientation
• Resilience and Adaptability
• Thinking Things Through
• Written communication and oral interaction in English, French, and Romanian

• University degree from a recognized institution
• Work experience in the field of consular services
• Experience working in a diplomatic mission or in an international organization
• Formal supervisory or people management experience
• Experience working with Office 365 Suite (SharePoint, Teams, etc.)
• Having an active Canadian enhanced reliability clearance

• Providing guidance and assistance to Canadian citizens in distress (arrests, detention, victims of crime, deaths, mental health crises, repatriations);
• Overseeing and coordinating passport and citizenship services;
• Supporting and contributing to emergency management planning and crisis response activities;
• Providing advice and recommendations to mission management on consular matters;
• Supervising and mentoring staff;
• Developing contingency planning and outreach programs;
• Providing administrative and financial services in support of consular, passport and citizenship services;
• Maintaining professional relationships with local authorities, law enforcement, partner organizations and other diplomatic missions;
• Ensuring compliance with applicable legislation, policies, security and privacy requirements.

• Hours of Work: Normal hours of work of work for this position are in accordance with Locally-Engaged Staff regulations of 37.5 hours per week.
• Overtime: Willingness to work overtime on short notice.
• Travel: This position may require limited occasional travel domestically and-or internationally.
• Required to work directly with the public.
• Ability to work in stressful situations and with clients in distress especially when dealing with emergencies
• Ability to work on Romanian holidays when the embassy is open.
• Leave is at the discretion of the supervisor and maybe restricted or refused during peak operating periods.
• Work is strictly office-based, work from home not being operationally feasible.

• Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.
• Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada.
• Per Romanian labour law, an occupational medical screening may also be required.
• Successful completion of mandatory training and a certification exam. The certification must be obtained within 4 months of the hiring date. Failure to do so may lead to termination.

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.
• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Only include information relevant to the vacancy as requested in the above job poster.
• You must clearly demonstrate in answering the screening questions how you meet the qualifications of the vacancy. You must provide concrete and detailed examples that clearly explain where, when, and how you gained the qualification in each question box. Global Affairs Canada cannot make any assumptions about your studies nor experience. No additional information will be sought beyond what you submit in your online application.
• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may (or may not) be used as a secondary source to validate the answers to the screening questions.
• Applications which do not include all the requested documents or information and/or which are not received by the closing date will be rejected.
• Candidates who are unable to submit their application due to technical difficulties must report these to CSDPEA.Candidates-CandidatesetCandidats.PPSCEA@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.

• Please note that the Embassy of Canada to Romania, Bulgaria and the Republic of Moldova does not sponsor work authorizations directly or indirectly.
• Only applications submitted in one of the official languages of Canada will be accepted (English or French).
• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.
• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.
• Reference checks may be sought for candidates.
• Please note that the Embassy of Canada to Romania, Bulgaria and the Republic of Moldova does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.
• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.
• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated (during any phase of the evaluation process, please contact us at CSDPEA.Candidates-CandidatesetCandidats.PPSCEA@international.gc.ca to request specialized accommodation (a modification made to the standard assessment conditions, allowing individuals with disabilities to demonstrate their abilities on an assessment by removing barriers related to their specific needs). All information received in relation to accommodation will be kept confidential.
• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to Romania, Bulgaria and the Republic of Moldova, which might arise following the completion of this selection process.
• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.
• The Government of Canada has established a multiple step salary scale as well as Terms and Conditions tailored to each country’s local labor environment. The Government of Canada does not negotiate salaries. Competitive benefits in line with local practices for each country are also provided in the gross compensation package.

Canada has very good bilateral relations with Romania. Our countries enjoy strong political ties, highlighted by our shared membership in many organizations including the Organization for Security and Cooperation in Europe (OSCE), la Francophonie, and as NATO allies. A number of important high level visits in 2011 and 2012 contributed to strengthening the political dialogue between Canada and Romania. The Minister of Foreign Affairs of Romania visited Canada in May, a delegation of Canadian Parliamentarians participated in the NATO Parliamentary Assembly in Bucharest in October 2011 and the Speaker of the House of Commons of Canada visited Romania in May 2012 with a delegation of Parliamentarians. Canada and Romania have established a strong legal framework to guide relations with a number of treaties in force, including a Double Taxation Avoidance Agreement, Extradition, Foreign Investment Protection and Promotion, Fisheries, Legal Assistance in Criminal Matters, and Social Security Agreements. Canada and Romania also enjoy strong cultural ties, thanks to a vibrant community totaling an estimatedCanadians of Romanian origin living mainly in the Montreal and Toronto areas. Approximately 2,000 Canadians live permanently in Romania and up toCanadians visited Romania in 2011. The interaction of the Romanian communities in Canada with their country of origin continues to enhance bilateral relations. In the fall of, the Canada-Romania friendship group was established in the Canadian Parliament. Bilateral trade between Canada and Romania reached $387.5 million in 2012. The stock of Canadian direct investment in Romania was $273 million at the end of 2011. Canadian firms have direct investments in mineral and petroleum exploration, in electronic and automobile manufacturing and in services.