Candidatul Ideal
Are you a UNICORN? We are looking for you!
Studio Firefly is hiring a mid-level Community Manager with a strong focus on Customer Experience and real-time Customer Support and good understanding of basic marketing tools.
If you have a passion for games and excellent customer service skills, if you enjoy turning insights and trends into meaningful Community Campaigns you are the person we are looking for!
Join a dynamic and passionate team and help us shape the future of our games.
Skills Required:
Excellent written communication skills
Ability to write clear, concise, and human messages tailored to individual players.
Strong customer-facing experience
Comfortable interacting directly with high-value users in a professional, respectful manner.
Attention to detail
Accurately track player history, preferences, and follow-ups without errors.
Time and priority management
Able to manage multiple ongoing conversations and tasks without losing context.
Basic data literacy
Able to understand player activity, feedback and engagement trends to inform communication.
Reporting skills
Capable of producing clear, structured weekly and monthly summaries.
Marketing Proficiency and awareness
Understanding of email communication, campaign timing, and LiveOps alignment.
Live-service game knowledge
Familiarity with how ongoing events, seasons, and updates impact player behaviour.
Problem-solving mindset
Able to identify issues early and propose practical, player-safe solutions.
Adaptability
Able to adjust tone, priorities, and approach as situations evolve.
Reliability and accountability
Consistently delivers on commitments and follows established processes.
Asset Creation
Photoshop skills are a plus
Previous experience in Customer Support or Customer management roles are needed
Studio Firefly is hiring a mid-level Community Manager with a strong focus on Customer Experience and real-time Customer Support and good understanding of basic marketing tools.
If you have a passion for games and excellent customer service skills, if you enjoy turning insights and trends into meaningful Community Campaigns you are the person we are looking for!
Join a dynamic and passionate team and help us shape the future of our games.
Skills Required:
Excellent written communication skills
Ability to write clear, concise, and human messages tailored to individual players.
Strong customer-facing experience
Comfortable interacting directly with high-value users in a professional, respectful manner.
Attention to detail
Accurately track player history, preferences, and follow-ups without errors.
Time and priority management
Able to manage multiple ongoing conversations and tasks without losing context.
Basic data literacy
Able to understand player activity, feedback and engagement trends to inform communication.
Reporting skills
Capable of producing clear, structured weekly and monthly summaries.
Marketing Proficiency and awareness
Understanding of email communication, campaign timing, and LiveOps alignment.
Live-service game knowledge
Familiarity with how ongoing events, seasons, and updates impact player behaviour.
Problem-solving mindset
Able to identify issues early and propose practical, player-safe solutions.
Adaptability
Able to adjust tone, priorities, and approach as situations evolve.
Reliability and accountability
Consistently delivers on commitments and follows established processes.
Asset Creation
Photoshop skills are a plus
Previous experience in Customer Support or Customer management roles are needed
Descrierea jobului
What you’ll be doing
- Engage daily with high-value players via dedicated communication channels
- Handle low to mid-tier player issues and support requests
- Work closely with the development team to ensure timely and clear communication around game updates
- Plan and execute weekly and monthly content calendars and community campaigns
- Support and execute marketing initiatives aligned with LiveOps activities
- Plan and execute (or oversee the execution of) basic visual assets
- Track community activity and player sentiment through weekly/monthly reporting
- Collaborate cross-functionally with other Community Managers to align on calendars and initiatives
- Implement creative ideas related to engagement, communication, and marketing
- Engage daily with high-value players via dedicated communication channels
- Handle low to mid-tier player issues and support requests
- Work closely with the development team to ensure timely and clear communication around game updates
- Plan and execute weekly and monthly content calendars and community campaigns
- Support and execute marketing initiatives aligned with LiveOps activities
- Plan and execute (or oversee the execution of) basic visual assets
- Track community activity and player sentiment through weekly/monthly reporting
- Collaborate cross-functionally with other Community Managers to align on calendars and initiatives
- Implement creative ideas related to engagement, communication, and marketing
Descrierea companiei
At Firefly Studios, we enable some of the world’s foremost mobile game companies to bring amazing experiences to their players – for the entirety of their games' lifespans. We are looking for talented, passionate people to help us establish our studio in Cluj. If you are motivated to learn and grow as part of the fast-paced, global mobile games industry, we would very much like to meet you. All vacancy positions on our site.
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