Publicat 13 Ian 2021 | Expiră 12 Feb 2021

Collections Team Leader

1 post

Candidatul ideal

Minimum qualifications

University graduate
Relevant experience in AR processes
Relevant experience in coordinating teams
Previous exposure to transformation and efficiency initiatives
Project Management skills with skills on time and budget control

Preferred qualifications

Relevant high tech industry knowledge (represents and advantage)

Descrierea jobului

What are we looking for?

You will work as part of a large and friendly team so it’s important to be a team player.
We like customer management skills as well as a keen eye for details and problem solving attitude.
And we will value your willingness to learn!

What will your job be about?

Collections process is part of the Order To Cash department.



Responsibilities

Ensure the process is carried-out by the team as per the solution design agreed with the customer in the Design and Transition phase
Achieve the contractually agreed critical metrics / SLAs for owned processes
Shares/ implements standard methodologies across teams and processes and ensure homogeneous and comprehensive knowledge among team members
Carry out transformation initiatives and projects to deliver business impact and efficiency benefits to customer as per contract agreement
Act as primary point of contact for all process related issues
Ensure that people have all operational resources and timely apply for system resources (upon completion of LTO)
Present performance indicators in internal operational reviews, analyze data & trends, implement continuous improvement based on Lean & Six Sigma methodologies
Ensure adherence to Smart Opex Framework, distribute and publish results through Visual Management on the floor
Work with their Pathfinder peer to ensure all team members are aware of critical metrics/SLAs contractual deliverables and of current & expected performance output
Coordinate and ensure the creation of the appropriate Standard Operating Procedure structure for the processes led, coordinate the update process and validate the written procedures before sending to the customer for sign off, in order to ensure they are accurate, comprehensive and the matter is explained in a logical manner, tailored to the process needs.
Ensure back-up matrix functional for all associates as per the contract requirements.
Successfully graduating the training plan dedicated to the position and the tasks;
Training other team members regarding the daily tasks whenever necessary and requested by the Pathfinder/Senior manager;
Updating the working procedures periodically
Supporting any systems/tools implementations applicable to the processes in scope
Provide feed-back on team members’ process performance, identify domain knowledge gaps and plan relevant training sessions to address those gaps in collaboration with the Pathfinder
Participate in the selection of team members for different roles by assessing their domain/process knowledge in collaboration with the Pathfinder

What can we offer?

Attractive salary
Stable job offer - employment contract
Work in the multicultural environment
Various trainings (initiating, soft skills) 
Possibility of development
Benefits (Medical benefits, insurance, partner discounts , additional vacation days, meal tickets )

Descrierea companiei

Career impact with Genpact!

Genpact is the leading provider of Business Services & Technology Solutions worldwide.

Owned jointly by General Electric, General Atlantic and Oak Hill Capital Partners, Genpact has operations centers across India as well as in China, Hungary, Romania, the United States and Mexico.

The Portfolio of services offered from these Global centers include: Finance & accounting, Customer Service, Supply Chain & Procurement, Sales & Marketing Analytics, Financial Services Collections/Ops, Information Technology Services, Enterprise Application Services.

We are currently expending our team in Bucharest and therefore we are providing outstanding career opportunities in multiple business areas.
What makes us different is the ability to serve our worldwide clients in their own language: English, French, Italian, Spanish, Hungarian, German, Dutch, Portuguese, Swedish, Polish....you name it.

Collections Team Leader  -  GENPACT ROMANIA

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