Candidatul Ideal
The Accounts Receivable Europe organization provides professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process.
Qualifications
Minimum qualifications
• Full professional knowledge of French, min. C1 and English B2
• Business School Degree or qualification or minimum relevant work experience, related experience to either cash collection or customer service, ideally in a multinational environment.
• Ability to work under pressure in a dynamic environment.
• Microsoft Office proficiency, especially Excel.
• Demonstrated effective cash collection skills, with detail orientation.
• Proven financial analysis skills
• Ability to be hardworking and to think “outside the box”.
• Excellent proven interpersonal and teamwork skills.
• Excellent verbal and written communication skills.
• Capable of inventive problem solving, while remaining customer focused.
• Cultural awareness in a diverse and international environment.
• Thirst for learning.
Preferred qualifications
• Multilingual preferred.
Descrierea jobului
• Work closely with Team leader and Team members.
• Perform Senior AR Specialist daily activities.
• Help and guide junior colleagues on difficult account reconciliation / escalation cases.
• Help tracking performance the junior other team members' performance.
• Coaching juniors on process related situations.
• Act as client facing person besides the Team leader.
• Drive projects, initiatives to improve AR process by involving team members and cascading output to Clients.
• Analyse reports, flag risks and improvement possibilities to Team Leader and our Client.
• Improve & maintain reports based on the I2C standards.
• Be an active part in internal new projects and produce innovative ideas & ways of executing them.
• Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
• Drive standardization and productivity improvement within the team.
• Collaborates inside the company with members of the same team or other teams to accomplish the allocated tasks.
• Collaborates outside the company with client representatives, within the authority limits allocated by the direct manager.
• Offer support to the team for customer accounts clearings and reconciliations.
• Accomplish all responsibilities in line with client compliance and integrity requirements.
• Create, update, revise, and submit standard operating procedures for approval.
• Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
• Act as a backup or cross-trained for another process or scope of work.
Descrierea companiei
We are Genpact
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.
Genpact in Romania
With more than 5,000 employees in our Bucharest, Cluj-Napoca and Iași offices, we take pride in being the largest employer and talent developer in the business services industry. Our service portfolio includes domains such as: Finance & Accounting, Supply Chain, Trust & Safety, Customer Care, Insurance and Data-Tech-AI.
A constantly growing company
Genpact is on the lookout for high-potential talent to join our growing teams in Bucharest, Cluj-Napoca and Iași, or remote from anywhere in Romania. We offer our workforce a flexible work-life balance and enable them to work from the office, hybrid, or from home.
Our diverse teams include foreign-language speakers in a variety of roles, such as Accounts Payable, Accounts Receivable, General Ledger, Customer Care, Technical Support, Procurement, Order Management, Ad Moderation and Content Moderation.
Awards
In the competitive talent landscape, Genpact Romania stands out as a top employer, consistently ranking high in industry lists like Undelucram.ro’s Top employers to work for and Catalyst Solutions’ Top 100 Most Desired Employers in Romania.
We're also accelerating AI innovation through global AI Innovation Centers, including our award-winning hub in Bucharest, recognized as a "Landmark Achievement in AI Innovation" at The Diplomat Bucharest. This award stands out as a testament to our unwavering commitment to driving AI innovation and delivering exceptional solutions to our clients.
Why Genpact?
We’re committed to the relentless pursuit of a world that works better for people. Our entrepreneurial, inclusive culture gives our people the freedom and autonomy to experiment fearlessly, seize opportunities, and push boundaries to turn visions into realities by combining deep domain expertise with diverse perspectives. We’re looking for thinkers and do-ers. People with a natural curiosity, a hunger to keep learning and keep growing.
We empower our employees to upskill themselves for their current roles and their future career aspirations with Genome, our industry-leading internal learning platform. We also leverage our talent transformation initiative, Talent Match, to match individual skills and job aspirations with existing and future job opportunities within the company.
Our locations
In Bucharest, our office is located in the Hermes Business Park, close to Pipera subway station. The entire building has been designed to keep our people engaged and efficient, with cozy lounges and social areas spread throughout, including an AI Innovation Center, relaxation rooms, 400 parking places, bicycle parking with showers and a gym.
In Cluj-Napoca, our office is located in the Riviera Business Center One, in the heart of the city. Enjoy top-notch facilities, quick access to Iulius Mall’s shops, cafes, and services, plus a relaxing escape in Iulius Park—right outside the door.
In Iași, we are in the heart of the city in the United Business Center 5. Our unique collaboration hub serves as a thriving workspace and meeting point for clients and employees working here. This one-of-a-kind hub facilitates networking, workshops and events, fostering an environment of knowledge exchange and innovation. Additionally, we have inaugurated this year a new delivery center that supports global clients across the high-tech, finance, healthcare, and life sciences industries, featuring state-of-the-art workspaces designed for finance, accounting, and customer care operations.
Interested? Find out more at genpact.com/careers.
