Collections Process Associate with French

• Level of languages: English - min B1+ level, French - B2/C1 level;
• Customer service skills;
• Strong interpersonal and negotiation skills;
• Team player attitude.

• Working schedule: Monday to Friday within schedule hours;
• Responsible for chasing outstanding invoices from customers of our clients;
• Play a vital role in the cash-flow of our client ensuring credit given to customers is monitored and controlled effectively;
• Contact overdue customers and chase for payment in accordance with rules set by the engagement;
• Issue and monitor automatic and manual reminders to customers;
• Document customer interactions into system;
• Maintain a ledger as part of the credit team;
• Performs basic reconciliations;
• Follow control and compliance regulations;
• Maintain accurate and up to date customer details and account records;
• Proactively collect and escalate overdue accounts and ensure customer payment to terms ;
• Build and maintain strong relationships with external customers;
• Proficient Negotiation skills;
• Able to communicate with key stakeholders across different levels in a manner that leads to desired outcomes.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.