Cloud Support Engineer - Tier 1

Your Profile:
You are passionate about technology;
You want to develop your technical skills;
You can adapt and react to change;
You want to be part of a top-notch team;

Requirements:
Bachelor’s degree;
Fluent English (at least B2);
Ability to communicate effectively in English (verbally and written) with end-users;
Basic knowledge of cloud computing;
Basic understanding of Cloud concepts and Service Level Objectives (SLOs);
Basic knowledge of Linux/UNIX systems;
Basic knowledge of Networking (TCP/IP, VPN, SFTP, HTTP(s), DNS, SMTP, Proxy, etc.);
Willingness to work in a dynamic, multinational environment;
Analytical skills.

Nice to have:
1 year+ experience in a similar field;
Basic knowledge of Kubernetes;
Experience with ticketing platforms (Salesforce, JIRA, etc.);
Experience with customer care;
Experience with PowerShell/Bash/Shell scripting;
Experience with SQL (MySQL, PostgreSQL, etc.);
Basic understanding of the CI/CD pipeline;
Experience with cloud platforms (preferred Microsoft Azure).

Your focus will be placed on the cloud infrastructure.
This position implies working in 12 hour-shifts (24x7) with 4-5 days off in between.
The working schedule is 07:00-19:00 and 19:00-07:00 -- during training, you will work 8 hours/day, from 09:00 to 18:00, with a one-hour lunch break.
Night and weekend working hours have differentiated pay (125%).

Your Role:
Respond to incidents and participate in root cause analysis;
Work collaboratively with your teammates to ensure system functionality and uptime;
Apply Cloud Infrastructure practices and procedures to our services to improve reliability and keep the SLOs met;
Provide technical assistance to our customers;
Perform configuration management in production and non-production cloud environments.

What we offer:
Attractive salary;
Meal tickets and Gift card;
A monetary bonus (KPI) for the top performer each month;
Private healthcare (Regina Maria – Premium partner);
The opportunity to work from our central office & remote, from home;
Top-notch equipment;
Professional courses and certifications;
An amazing working environment;
Kind and professional people to work with;
Social events (Teambuilding, Christmas party, Barbeque meetings, etc.).

We are a team of software engineers based in Bucharest, Romania. We believe in technical acumen as opposed to headcount, and in close personal relationships as opposed to large corporate cultures.

We’ve been working in close contact for years with our foreign partner. They provide a highly acclaimed business intelligence solution for companies all around the world, for which we provide cloud infrastructure and technical support.100% of our work is contracts with non-domestic companies.

Over the years we perfected our system of being in-house while working in different time zones. And we think we got it right!