Claims Quality Junior Officer - Bulgarian Speaker

Responsibilities:

• Being part of our Operations team, you will work with focus on these topics:talk by phone and e-mail with the network of car partners, advise them for submission a claim and regarding the transport status;
• Talk by phone and e-mail with partner carriers regarding the transport status of the cars purchased by the car partners;
• Will monitor inbound and outbound calls and emails responses to assess associates demeanor, accuracy, customer service performance, and conformity to company policies and procedures;
• Ensures that it meets the business objectives and procedures of the company in communication and solving the cases of car partners;
• Ensure that car partners are kept constantly informed of the status of their complaints and transport;
• Checks the complaints received and ensures that the damages were not specified in the data sheet;
• It is ensured that the evidence received as a result of the complaints is in accordance with the company's objectives;
• Ensure customer satisfaction by taking their requests into consideration;
• Provide innovative solutions for problem-solving upon reviewing data;
• Ensure that all procedures are up to legal standards and regulations;
• Maintain a database of all quality reports, reviews, statistics and other documents for future use and reference;
• Provides feedback to the contact center team leaders and managers;
• Prepares and analyzes internal and external quality reports for management staff review.

Benefits:

• Competitive and attractive salary package composed of fixed salary and performance bonus;
• Performance bonus;
• Ongoing training and professional development opportunities;
• Opportunity for career growth within a rapidly expanding company;
• Collaborative and supportive work environment;
• Medical subscription to Medicover.

Company Description

Choose challenge. Choose pace. Choose growth.

You are the voice of wirkaufendeinauto.de and you process all customer requests by email and phone.

Be part of our colourful and motivated customer service team and contribute to the professional phone support of our private customers by coordinating appointments for our 130 branches in Germany and Austria. With your support you will help to continuously improve our service quality.
Give us the chance to get to know you, send a CV to the address: monica.zghibarcea@auto1.com