Candidatul Ideal
- Very good knowledge of English;
- Experience in chargeback management or banking transaction processing;
- Advanced knowledge of Visa&MasterCard and disputes rules;
- Experience in handling cases of customer chargebacks;
- Knowledge of fraud prevention and risk analysis in payment processing;
- Very good PC skills (Excel)
- Distributive attention;
- Experience in operational activity (contracts, data input, information management).
Descrierea jobului
- Monitor, classify and solve the chargebacks received from the issuing banks of the cards used at the partner merchants of the bank, as well as in the ATM network of the bank;
- Keep the contact with the other banks in order to rapidly solve the complaints of the GarantiBBVA customers (cardholders and merchants);
- Permanently verify monitor and update the reports and the documentation transmitted by the international organizations that the bank is member of;
- Initiate the fees for arbitration/compliance cases lost or won;
- Verify the received/taken fees for chargeback activity and decides the correctness of their issuance or rejection;
- Request corrections of bonuses/ interests and commissions regarding the disputed transactions toward the correct departments;
- Have knowledge of MasterCard / Visa rules as well as acquiring and issuing activity for chargebacks.
Descrierea companiei
Garanti Bank is part of the financial-banking group Garanti Romania, which brings together Garanti Leasing (the brand under which the company Motoractive IFN SA operates) and Garanti Consumer Finance (the brand under which Ralfi IFN operates).
Garanti Bank is held by Turkiye Garanti Bankasi AS (TGB), Turkey’s second largest private bank. TGB is a universal bank with leading presence in all business lines. The bank serves more than 14 million customers in corporate, commercial, SME, and consumer segments offering fully integrated financial services. The Spanish financial group Banco Bilbao Vizcaya Argentaria (BBVA) is the majority shareholder of TGB. Garanti Bank Romania offers a series of quality products and services for all business segments: retail, SME and corporate.
Present in Romania since 1998, the bank has developed a solid portfolio of clients and expanded its national presence through branches and alternative channels, reaching an extended network of 84 branches and over 300 intelligent ATMs that can be used by anyone, not just bank customers, for transactions with or without cards. Garanti Bank was awarded in 2016 by world-renowned magazine Global Finance, as “Best Consumer Digital Bank in Romania”.
The distinctions were granted within the “2016 World's Best Consumer Digital Banks in Central and Eastern Europe Competition”.
For more information, please visit www.garantibank.ro
