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We are looking for an Operations Specialist to manage all aspects of our company's daily operations. The Operations Specialist's responsibilities include optimizing processes, overseeing the operations team, and liaising with external stakeholders. To be successful as an Operations Specialist, you should be committed to improving customer experiences and able to ensure operational efficiency. Ultimately, a top-notch Operations Specialist should have excellent organizational, people management, and problem-solving skills.
Location: Our corporate offices are based in Victoria, Seattle and India with Operating Headquarters in Canada. The Business Operations Specialist role is a remote working position.
•Analyzes how information is recorded and how the process can be improved.
•Analyzes client needs and determines how operations can be altered to improve service to customers and better meet their needs.
•Evaluates all company operations to make sure they are compliant with safety standards and other rules and regulations of the industry.
•Creates a “whistle blower” system that allows employees to report potential hazards.
•Audits legal documents that can impact the company.
•Generates recurring income.
•Works to increase the value of a business.
•Manages quality, costs and the efficiency of the organization.
•Re-engineers processes to improve efficiency.
•Promotes a smooth delivery system for products and services going to clients.
•Oversees quality control.
•Manages the supply chain.
•Works to deliver excellent products and services at the lowest cost possible.
•Recommends process improvements for every day operating procedures.
•Provides support for the Director of Operations.
•Provides logistics support for training sessions and business conferences.
•Processes purchase orders.
•Ensures that corporate accounting policies and procedures are kept.
•Assists with financial reporting.
•Tracks expenditures to ensure the company does not go over budget.
•Assists with office administration duties.
•Trains business operations staff.
•Conducts operational research.
•Solves complex problems relating to the operation of the business.
•Stays up-to-date on software that is commonly used in the industry.
•Overseeing the operations team and assigning tasks.
•Training new employees and ensuring that health and safety regulations are followed.
•Interacting with customers and suppliers, answering questions, and resolving issues.
•Tracking and reporting on operational performance.
•Maintaining policy and procedure documents.
•3+ years of experience as an Operations Specialist or in a similar role.
•Bachelor’s degree in Finance, Accounting, Operational Management, Business or related field.
•Master’s degree in Business Administration.
•Project management and leadership experience.
•Ability to analyse and improve operational processes.
•Strong people management and organizational skills.
•Excellent communication skills, both written and verbal.
•Strong problem-solving and time management skills.
AOT technologies is an award-winning integration and analytics solution company. Our integration and intelligence-first approach allows us to build intelligent systems for enterprises and governments. This approach has made us one of the fastest growing companies in Canada.
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