We're looking for someone with a customer-oriented mindset and strong communication skills, both written and verbal. The ideal candidate is organized and detail-oriented, with a keen eye for spotting irregularities before they become bigger issues. They should have solid experience in customer service or a billing/finance-adjacent role, along with excellent problem-solving skills and the ability to negotiate alternatives, such as setting up payment plans with customers.

The ability to manage multiple applications and tools simultaneously is important, as is proficiency in English. Prior experience in billing, bookkeeping, or accounts receivable is a plus but not mandatory - we're just as interested in the right attitude and attention to detail as we are in direct experience.

Job Description

We are seeking an organized and detail-oriented individual to join our Billing team as a Billing Support Specialist. The key role of this position is to ensure the company receives payment for goods and services and that transactions are recorded accurately. You'll be the main point of contact for billing-related questions, working to resolve payment issues and keep customer accounts up to date.

Responsibilities

• Work schedule: 2 PM - 10 PM (Bucharest time), 8-hour shifts.
• Maintain the billing system.
• Generate invoices and process charges for new customers and subscription renewals.
• Investigate and resolve irregularities or inquiries regarding subscription payments.
• Ensure bills are paid accurately and on time.
• Process due invoices for payment.
• Maintain bookkeeping databases and spreadsheets, updating information as needed.
• Contact customers by email and phone to request payment or arrange payment plans when charges fail.
• Update client accounts based on payment or contact information changes.
• Communicate with customers to resolve billing-related inquiries.
• Issue refunds when needed.

Benefits

• Fun and professional team.
• Full-time employment.
• Opportunities for growth & development.
• Competitive wages.
• Meal tickets.
• Medical subscription.
• Christmas parties.
• Yearly teambuilding.
• Weekly snacks and fruits in the office.
• Non-corporate team environment.
• Relaxation/gaming room.