Required Skills & Competencies

Technical & Analytical Skills

● Strong ability to quickly learn new systems, interfaces, and technical processes.
● Comfortable working with multiple dashboards, backoffice systems, and interconnected tools.
● Excellent problem-solving skills with the ability to troubleshoot technical issues independently.
● Strong attention to detail when handling structured data, configurations, and multi-step workflows.

Operational Excellence

● Exceptional organizational skills; able to manage many parallel tasks without losing track.
● High level of ownership and responsibility — ensures tasks are completed end-to-end.
● Ability to work with structured procedures and follow multi-step operational processes flawlessly.
● Consistency and precision in completing repetitive tasks while maintaining accuracy.

Communication & Collaboration

● Clear and professional communication skills with both internal teams and external partners.
● Ability to coordinate effectively with Customer Success, Account Managers, and technical partners.
● Comfortable handling cross-team dependencies and ensuring accountability for deliverables.

Personal Attributes

● Proactive and resourceful — finds solutions rather than waiting for instructions.
● Fast learner with the ability to absorb complex technical processes.
● Calm under pressure; able to manage deadlines and multiple priorities.
● Team player with a collaborative approach and positive attitude.
● Reliable, responsible, and consistent — someone the team can depend on.

Experience Requirements

● Previous experience in the restaurant industry (managerial, hosting, reservations, or operations) — MUST.
● Experience in roles that required operational structure, task ownership, and accuracy (restaurant operations, shift management, back office, or similar) - strong advantage
● Comfort working with digital tools and dashboards (e.g., reservation systems, POS backoffice, CRM, Excel/Sheets).
● Strong technical intuition — ability to quickly learn new systems and troubleshoot basic technical issues.

Role Summary

The Backoffice Specialist is responsible for supporting venue onboarding, system setup, and ongoing operational tasks in coordination with the Customer Success team. The role requires a highly organized, detail-oriented individual with strong technical instincts, excellent communication skills, and the ability to manage multiple workflows in a fast-paced SaaS environment.

Key Responsibilities

● Manage onboarding and support tickets with accuracy and professionalism.
● Collaborate closely with the Customer Success team to ensure smooth venue setup and ongoing support.
● Operate and navigate Ontopo’s internal systems confidently and efficiently.
● Coordinate with third-party partners (e.g., POS providers) to complete technical integrations.