Back Office Support Representative -German & English(remote)

• Excellent communication skills in both English and German (written)
• High levels of empathy, emotional intelligence, and professionalism
• Strong attention to detail and accuracy when handling customer requests;
• Ability to analyze issues and provide clear, structured solutions;
• Good organizational and time-management skills;
• Ability to work independently and follow internal procedures;
• Customer-oriented mindset with a problem-solving approach;

• Provide customer support through email and chat in a professional and timely manner;
• Assist customers with account-related issues, such as:
• Problems with account top-ups or balance loading;
• Difficulties accessing or opening the mobile application;
• Password reset requests;
• Investigate and resolve customer issues by following internal procedures;
• Ensure accurate and clear communication with customers
• Handle confidential information with discretion and professionalism
• Build and maintain a positive working relationship with customers and internal teams

CGS is an American outsourcing company, owning one of the largest support centers on the Romanian market. CGS is listed in the first 15 best companies of its kind in the world; meanwhile, our client portfolio includes company in Forbes Top 500, as well as top European companies.

We offer extensive training sessions and we stand for promoting people from within: more than 90% of out managers started in our company on entry-level positions.

www.cgsinc.com

Learn more about our Privacy Policy for the purpose of GDPR by clicking the link: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO