Automotive Technical Support Specialist

• Fresh graduate in engineering
• Fluent in German (B2,C1)

Responsibilities

• Processes the vehicle technical assistance requests
• Ensures the respect for procedures
• Contributes to control and reduce Warranty costs
• Processes the assistance request within delays set in the objectives
• Analyses the requests and searches for a solution in the knowledge base
• Transfers to Level 2 the assistance requests that cannot be solved at Level 1
• Processes the assistance requests taking into account Warranty costs generated by operations and part replacements advised
• Participates in continuous improvement to the service offered by proposing improvement actions to the hierarchy

Benefits

• Meal Vouchers
• Holiday Voucher
• Private medical insurance
• Performance bonus
• Easter and Christmas bonus
• Employee referral bonus
• Bookster subscription
• Work from home options depending on project
• Various discounts (7Card, Lensa, World Class & more)

Adecco Permanent Placement is searching for an Automotive Technical Assistance Specialist with German for its client, a global provider of engineering, technology, and consulting services, collaborating with top organizations to guide them through the business transformation process, helping them achieve operational excellence, and preparing their businesses for the future. They have over 50 years of experience in developing complex products in the automotive and aerospace fields, optimizing production processes, and ensuring the quality of information systems.