Applications Team Leader - CRM, SAP, WEB
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Candidatul Ideal
If you are a proactive leader with a strong technical background, excellent communication skills, and a passion for driving successful project outcomes, we want to hear from you.
Responsibilities:
• Overseeing CRM, SAP and Web issues tracking and managing related communication with business stakeholders.
• Handling IT requests and incidents reported by the Service Desk or N2 support.
• Actively participating in the continuous improvement of CRM, SAP, and WEB processes.
• Ensuring the quality of CRM, SAP, and Web services provided according to KPIs.
• Monitoring the GLPI platform to resolve all CRM, SAP, WEB requests, and incidents according to SLAs.
• Generating and sending reports and analyses related to the job-specific at the request of the direct manager.
• Complying with SLA requirements, deadlines, and role-specific procedures.
• Coordinates and supports the CRM, SAP and WEB team to ensure optimal deployment of activities.
• Monitors the team's daily activity in GLPI and monitorizarea studiului.
• Monitors and requests corrections for incorrectly recorded tickets (group, category, engineer, source).
• Proposes improvement solutions based on the analysis of KPIs, processes, and procedures.
• Coordinates and mediates team meetings, informs and presents the team with best practices in activity, and facilitates the constant achievement of objectives.
Requirements:
• Higher education and a minimum of 5 years of experience in a technical domain (Application Support Level 2).
• People Management: experience in coordinating a team (minimum 3 years).
• Experience or knowledge of SAP, Web, and CRM applications.
• Proficient in French (advanced level) and English.
Descrierea jobului
• Initial training and periodic coaching specific to the job.
• Real opportunities for career development in an international environment.
• Day off for your birthday.
• Wellbeing activities, contests, sports, competitions with various HR projects.
• Benefit online benefits platform with a flexible budget for benefits, increasing based on seniority in the company (meal vouchers, medical insurance, gym membership, holiday vouchers, etc.).
Descrierea companiei
VEO Worldwide is a B2B services provider, based in Europe, with 17 years of activity. In 2006, when NOZ (the European clearance leader) started its expansion within Eastern Europe and Africa, VEO quickly fell in love with its vision and agile environment, always pushing things to discover more of this amazing business of clearance and responsible economy. Hence, we've added our own dynamic culture and mindset to everything we embraced from NOZ
We constantly search for solutions to help business owners capitalize on their unsold stocks (past collections, short expiry products, cancelled orders), and become efficient.
With all of that, VEO is consolidating its brand based on engagement, transparency, solidarity, constant improvement and competence.