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As an Application Support Analyst you will provide the 3rd level of support for internal and external users for the Darwin Application. You will assume ownership of support cases and will follow through until the case is either resolved or escalated as a software defect.
You will be expected to use a variety of software tools and the knowledge base as well as liaising with product managers / software engineers in order to reach a resolution or workaround to an issue. You will also be required to give support for some other web based applications, such as Jira and Confluence.
The role and your mission:
Thomsons Online Benefits is a SaaS provider of global employee benefits and employee engagement software. It is a wholly owned subsidiary of Mercer, a global consulting leader in advancing health, wealth and career. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC).
Thomsons’ award-winning platform, Darwin™, is the global market leader for automated employee benefits administration. With over 1 million worldwide users, Darwin™ connects employees with their benefits in over 86 countries and 24 languages. Thomsons has received 105 industry awards, including the prestigious Brandon Hall Group gold award for Best Advance in Rewards and Recognition Technology in 2015. Mercer and Thomsons combine world class consulting and broking with innovative technology that is driving transformation in the way that benefits are designed, communicated and administered.
Thomsons Online Benefits will use the personal data provided in this application to consider your suitability for a role within the organization and to communicate with you. Please find our full privacy notice on our Company Website.
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