Publicat 20 Dec 2019 | Reactualizat 17 Ian 2020 | Expiră 20 Ian 2020

Application Support Analyst

2 posturi
Expirat
Anunț inactiv

Acest anunț a expirat și nu este disponibil pentru aplicare.

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Candidatul ideal

As an Application Support Analyst you will provide the 3rd level of support for internal and external users for the Darwin Application. You will assume ownership of support cases and will follow through until the case is either resolved or escalated as a software defect.

You will be expected to use a variety of software tools and the knowledge base as well as liaising with product managers / software engineers in order to reach a resolution or workaround to an issue. You will also be required to give support for some other web based applications, such as Jira and Confluence.

Descrierea jobului

The role and your mission:

  • Provide 3rd line support to internal and external customers for service requests/incidents raised via the service desk platform, in respect of the Darwin application
  • Monitor application performance using specific monitoring tools and work together with Infrastructure and Cloud Engineering teams to diagnose and resolve performance issues
  • Create and maintain knowledge base articles to document defects, common issues and processes, thus supporting internal and external clients to self-service
  • Database interrogation using SQL Server and MongoDB queries to analyze impact of defects and provide information to the business upon request
  • Investigate, diagnose and report software defects in a clear, concise manner to Software Engineering Team for resolution and test the implemented fixes
  • Identify and implement workarounds until the underlying issues/defects are resolved
  • Support and oversee releases of new Darwin iterations as per release calendar
Your experience and values:
  • Strong problem solving skills
  • Excellent communication skills at all levels
  • A commitment to quality and a thorough approach to the work
  • A technical aptitude and self-motivation to quickly learn and understand new technologies
  • Experience with MS SQL Server, MongoDB and supporting ASP.Net Applications an advantage, but not essential. We can teach you this!
Our PINK benefits and culture:
  • A fail-friendly environment that encourages learning and initiative
  • A yearly budget and the opportunity to build your own flexible benefits package
  • Work as part of a geographically distributed team, with colleagues in UK and Singapore
  • Fast-paced, agile work environment and the opportunity to work with our impressive clients
Thomsons Online Benefits will use the personal data provided in this application to consider your suitability for a role within the organization and to communicate with you. Please find our full privacy notice on our Company Website – https://www.thomsons.com/about-us/careers/

Descrierea companiei

Thomsons Online Benefits is a SaaS provider of global employee benefits and employee engagement software. It is a wholly owned subsidiary of Mercer, a global consulting leader in advancing health, wealth and career. Mercer is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC).

Thomsons’ award-winning platform, Darwin™, is the global market leader for automated employee benefits administration. With over 1 million worldwide users, Darwin™ connects employees with their benefits in over 86 countries and 24 languages. Thomsons has received 105 industry awards, including the prestigious Brandon Hall Group gold award for Best Advance in Rewards and Recognition Technology in 2015. Mercer and Thomsons combine world class consulting and broking with innovative technology that is driving transformation in the way that benefits are designed, communicated and administered.

Thomsons Online Benefits will use the personal data provided in this application to consider your suitability for a role within the organization and to communicate with you. Please find our full privacy notice on our Company Website.

Expirat
Application Support Analyst  -  Thomsons Online Benefits

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