Job Description:

• Provide 2nd-level support for Creo Parametric, Windchill, and related tools, including systematic error analysis, problem resolution, and the coordination of escalations

• Support MCAD Key Users and engineering departments with application- and process-related questions

• Maintain and further develop MCAD application configurations, templates, and engineering standards, ensuring consistent use across engineering teams.

• Maintain the mechanical standard-parts library and ensure the quality, consistency, and controlled use of reusable CAD content.

• Maintain the PartsLink classification structure, classes, attributes, and value lists, and support the effective search and reuse of existing components.

• Provide functional support for Windchill Navigate.

• Perform functional testing and support the rollout of new configurations, application versions, and releases.

• Maintain user documentation and provide technical content for user training coordinated by the Training team and external training providers.

• Identify recurring issues and improvement opportunities, and collaborate with internal stakeholders and external implementation partners on sustainable solutions.

Professional experience & skills desired to have:

• Technical education as a design engineer, mechanical engineer, engineering technician, or a comparable qualification.

• 5+ years of practical experience in mechanical product engineering and Creo.

• Good knowledge of Creo Parametric; experience with Windchill PDM Link is a strong advantage.

• Experience in the functional support and configuration of MCAD or PDM applications within an engineering environment.

• Understanding of CAD structures, drawings, parameters, materials, standard parts, and engineering master data.

• Knowledge of PartsLink, classification systems, or Windchill Navigate is an advantage, combined with the willingness to further develop your expertise.

• Proven ability to analyze complex application and process issues, identify root causes, and implement reliable, quality-focused solutions in a structured manner.

• Clear and effective communication, a strong service mindset, and the ability to coordinate solutions across engineering teams, IT, and external partners.

• High intrinsic motivation, a hands-on mindset, and a strong sense of ownership for driving issues through to sustainable resolution.

• Fluency in written and spoken English; German language skills are an advantage.

What We Offer

• Competitive salary ;

• Meal tickets;

• Gift tickets for Christmas, Easter, Children’s Day and Women’s Day;

• The 13th salary;

• Medical services for you and your family members;

• Gym and wellness discount package;

• Professional development opportunities and trainings;

• Bookster (online platform through which employees can borrow books free of charge);

• Flexible working hours;

• Vacation days: 23 days/year at employment