Candidatul Ideal
*Background: Engineering/technical background, preferably Polytechnics / AR, Mechanical
*Fluent oral and written English
*Microsoft Office: very good skills
*Team worker
*A and B driving license mandatory
*Good knowledge and understanding of motorcycle business and models
*Good communicator & planner
*Organized and accurate
*Strong perseverance skills
*Good knowledge of automobile/motorcycle technologies
*Dynamic, flexible and able to work under pressure, with excellent communication skills
*Willing and able to travel, 25% of the working time
*Time management / Efficient in his activity
Descrierea jobului
*Checks and processes Warranty claims in compliance with Warranty Manual and procedures and in the limits of the budget
*Provides consultancy and instructions concerning repair-technical issues to the dealers
*Instruct dealers for the correct completion of warranty claims and checks finalized warranty repairs.
*Correct and send dealers warranty claims to producer
*Prepare the launch and follow-up recall campaigns and inform authorities (ANPC, RAR, etc)
*Evaluate new bikes damages caused by transportation, nature, etc. and instruct Logistic department regarding the correct repair procedures of the damages.
*Evaluates statistics and parameters of warranty repairs. Must keep costs under control and propose improving measures.
*Checks invoices for finished warranty repairs and their monthly financial balance, between payments from factories and dealers.
*Communicate with clients, both in person and by telephone, in case of complicated Technical areas and supervises handling customer complaints.
*Prepare the H-CSI (customer satisfaction) reports. *Collect data from dealers and send it to Outsource Company
*Propose the usage of the goodwill budget efficiently (balance between Customer Satisfaction and Company saving costs)
*Promote and enhance parts and accessories sales to network in order to generate increased sales and GP, together with MC Sales Dept and Parts Coordinator
*Proposes special service campaigns to improve service retention, customer satisfaction and sales increase
*Prepares weekly reports regarding service KPI’s and warranty status
*Prepares action plans to reply efficiently at market conditions and HTRO internal targets
*Performs audits to achieve MFS compliance for A/S Activity and standards.
*Performs warranty audits to dealers
*Performs regular dealer visits to verify dealer activity and report back to supervisor (at least two visits per year for each dealer in the country and monthly in Bucharest)
*Reports to the direct manager of any dysfunctionality of the activity, making proposal for improving
*Monitors periodically the fulfilment of the online courses
*Deliver technical training and on-site certifications
*Organizes and delivers local trainings for MC dealers’ technicians
Descrierea companiei
Cine este Adecco? Adecco Romania este parte a The Adecco Group, lider local si mondial in furnizarea de servicii de resurse umane. Cu peste 33.000 de angajati full time si aproximativ 5.100 de sucursale, Adecco este prezent in peste 60 de tari si teritorii. În Romania, compania gestionează peste 8.000 de persoane plasate, are o baza de date cu peste 500.000 de candidaţi şi deserveste zilnic peste 600 de clienţi, toate acestea prin intermediul colegilor din cele 15 sucursale raspandite in intreaga tara.
Misiunea noastra este sa oferim oamenilor oportunități de angajare în orice etapă a carierei profesionale, iar companiilor, talentele de care au nevoie. Consultantii nostri sunt entuziasti si pasionati, sunt profesionisti specializati in domenii si industrii multiple, au experienta si capacitatea de a-ti intelege dorintele si planurile de cariera si de a gasi job-ul potrivit pentru tine. Credem in tine! Construirea unei cariere durabile este un proces continuu in care ai nevoie de motivatie, un plan de actiune, flexibilitate si disciplina. Succesul inseamna cunoasterea calitatilor personale si increderea in acestea. Descopera Adecco si vino sa desenam calea in cariera impreuna. Noi si voi, suntem Adecco. Daca nu ai gasit un rol potrivit experientei tale, dar vrei sa fii la curent cu job-urile din piata, viziteaza website-ul adecco.ro, sectiunea RESURSE, unde iti poti inregistra CV-ul în baza de date Adecco. Ai vrea ca totul sa fie mai rapid si mai simplu de atat? Atunci descarca aplicația Adecco Jobs valabilă în AppStore și GooglePlay si fii la curent cu noile job-uri.
Ne gasesti si pe Facebook, Linkedin, Twitter si Instagram ! Toate datele și CV-urile sunt tratate cu confidențialitate si vor fi luate în considerare în proiectele ce corespund experienței tale profesionale.
