Position Overview
The Administrative & Operations Support professional is the operational anchor for the Romania HQ and the local retail network. This role ensures seamless day-to-day administrative functioning by directly supporting the Operations Manager and providing critical documentation and logistical support to retail store employees. HR administrative duties are handled on a general, ad-hoc basis to ensure basic compliance and smooth local onboarding.

Qualifications & Attributes

Experience: 1–4 years of experience in an administrative, operations coordination, or office management role. Previous experience supporting a retail sector or multi-site environment is highly advantageous.

Skills: Excellent organizational and time-management skills with the ability to juggle HQ administrative needs alongside urgent retail store requests.

Technical Proficiency: Strong command of Microsoft Office 365 (Excel, Word, PowerPoint) and basic familiarity with scheduling or document management systems.

Soft Skills: High level of personal resilience, proactive problem-solving abilities, and the capacity to work efficiently under the pressure of a fast-paced retail environment.

Languages: Native-level Romanian and communicative professional English.

Area of responsibility/ Duties

Retail Operations & Store Support (Primary Focus)

Store Documentation: Act as the central point of contact for retail store managers regarding operational paperwork, including the filing of store leases, vendor agreements, and compliance certificates.

Employee Support: Manage and process essential documentation for retail store employees (e.g., shift schedules, timesheet collation, and tracking mandatory Occupational Health & Safety / SSM certifications).

Logistical Assistance: Support the Operations Manager with organizing travel, scheduling regional store visits, and preparing operational reports and presentations.

Vendor Coordination: Assist in liaising with local suppliers, facilities management, and maintenance vendors for both the HQ and the retail storefronts.

HQ Office Administration

Office Management: Oversee daily headquarters operations, managing office supplies, handling incoming/outgoing mail, and ensuring a professional environment.

Meeting & Event Coordination: Organize internal operational meetings, take minutes, and assist with the logistics of local team-building or town-hall events.

IT & Infrastructure Liaison: Coordinate with global/regional IT teams to ensure local HQ staff and new retail stores have the necessary hardware and system access setups.

Ad-Hoc HR Support (Secondary Focus)

Employee Payroll File: Preparing employee files on a monthly basis to be submitted to external payroll vendor for submission to statutory authorities.

Basic Onboarding: Assist the Talent Acquisition Specialist by preparing standard new starter packs, coordinating physical workspace setups, and ensuring new hires complete mandatory local paperwork.

General Inquiries: Serve as a local conduit, routing complex employee queries to the appropriate regional HR Business Partner while answering basic, general policy questions.

Records Maintenance: Assist in scanning and filing HR documentation to ensure local physical and digital personnel files remain compliant with Romanian GDPR (POPIA equivalent) standards.

MR DIY is one of Asia’s largest home improvement and lifestyle retailers, now expanding rapidly across Europe — including Romania. Known for our wide assortment, affordable prices, and customer-first approach, MR DIY operates more than 3,500 stores globally and continues to grow with strong momentum.

In Romania, our mission is to bring smart, convenient, and value-for-money shopping to local communities. Our stores offer a broad range of more than 18,000 products across key categories such as hardware, household, electrical, stationery, sports, toys, gifts, auto accessories, and more. We aim to make everyday living easier for our customers with practical solutions at accessible prices.

At MR DIY Romania, we are building a team that is passionate, energetic, and customer-focused. We value people who take initiative, enjoy fast-paced retail environments, and want to grow their career with an international brand.

Why Join MR DIY Romania? Opportunity to join a global retail leader during an exciting expansion phase

Clear career-growth paths from team member → supervisor → store manager → regional roles

Friendly, supportive working culture with strong emphasis on teamwork

Competitive salary package with performance-based incentives

Modern store environment with continuous training and developmentOur Commitment: We are committed to creating a workplace where every team member feels appreciated, respected, and empowered to make a difference. As we expand across Romania, we are looking for motivated talents who want to contribute to our success story and grow with us.

Be part of MR DIY Romania — where everyday essentials meet great value, and your career can grow with a global brand.