Candidatul Ideal
He/She will be handling activities related to Accounts Payable and Accounts Receivable as follows:
Accounts receivable (Billing, Collection) & Query management:
Accounts payable (PO invoice processing) & Query management:
Accounts receivable (Billing, Collection) & Query management:
- Monitor generic mailboxes and system on a daily basis for billing requests
- Verify billing requests including supporting documentation and raise query to the requester for any mismatch identified Issue invoices and credit notes
- Create manual sales order and support bot creation
- Check billing due list on a daily basis
- Send billing documents as per normal process/instructions received to end customers/affiliate representatives/requester
- Maintain and report track of all billing requests and status/progress
- Analyze customer accounts to identify outstanding items
- Initiate pre-collection notices for list of key customers provided by the client
- Initiate collection/dunning letters via e-mail for outstanding items
- Update collection chase list/worklist with actions taken
- Follow-up/initiate escalations as per agreed collection strategy
- Based on answer received from end customer align further actions with client (eg. payment plan)
- Monitor generic mailboxes and system on a daily basis for queries
- Triage and allocate all incoming queries
- Respond to customer invoicing inquiries
- Solve inquiries related to invoice copy
- Redirect administrative and commercial queries to client and mark invoice as queried in ERP
- Manage and solve queries related to billing, collection and account reconciliations Maintain and report track of all incoming queries and status/progress
- Follow up on unsolved inquiries
- Escalate unresolved issues to client
Accounts payable (PO invoice processing) & Query management:
- Daily monitor system for PO invoices
- Verify data captured through OCR and amend if necessary
- Input data related to invoice document Match invoice data with PO details
- Raise query for mismatches Follow-up on queries raised and not responded
- Post invoices if needed
- Monitor system on a daily basis for queries
- Triage and allocate incoming queries (calls, system)
- Raise query in the ticketing system for incoming inquiries via calls
- Solve and/or redirect to appropriate departments queries related to payments, vendor master data updates, invoice status, technical support for PR/PO
- Provide resolution for the redirected queries
- Maintain and report track of all incoming queries and status/progress
- Follow up on unsolved inquiries
- Escalate unresolved issues to client
Descrierea jobului
- Advanced language skills in German & English ;
- Previous experience in F&A on OTC, preferable also in PTP
- Proficiency in ERP systems (e.g., SAP, Oracle) and MS Office tools.
- Strong communication and problem-solving skill
Descrierea companiei
WNS Global Services is a recognized leader in business process outsourcing (BPO).
We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.
We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!
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