VIP Support Specialist (Online Casino)

We are looking for a VIP Support Specialist who is passionate about helping people and providing excellent service. If you have strong communication skills and enjoy working in a dynamic environment, we would love to have you join our team.

Candidate Profile
- At least 1 year of experience in customer support or a similar role, preferably in banking, gambling, or the premium client segment;
- Proven experience managing cases with individualized client strategies (focusing on retention and LTV growth, not template-based communication);
- Experience working with high-value clients and understanding the financial sensitivity of this segment;
- Strong focus on long-term relationship building and a performance-driven mindset;
- Confident using messaging tools, including voice messages, short personalized videos, and direct contact;
- Comfortable acting as a public-facing representative for a VIP client portfolio;
- Excellent communication skills and a strong customer-focused mindset;
- Patience, attentiveness, and advanced problem-solving abilities;
- A proactive attitude and the ability to collaborate effectively in a team environment;
- Solid computer skills and the ability to quickly master new systems and tools;
- Knowledge of the online gaming industry is a plus, or a strong willingness to learn and adapt.

Responsibilities
- Provide prompt and high-quality support to VIP clients via chat, email, and phone;
- Respond to inquiries and assist with registration, bonuses, games, and technical issues;
- Handle questions related to withdrawals and account verification;
- Resolve complaints while ensuring a positive client experience;
- Collaborate with other departments to quickly resolve complex issues;
- Provide information about current promotions, bonuses, and offers;
- Maintain accurate records of client requests and identify recurring issues.

What We Offer
- Work in a growing online casino project with a friendly and supportive team;
- Competitive salary package and performance bonuses;
- Official employment contract with full social benefits;
- Private medical subscription;
- Meal tickets;
- Flexible work arrangements, including the option to work from home;
- Complimentary fresh fruit and healthy snacks at the office;
- Opportunities for career growth and professional development;
- Team events, workshops, and a dynamic, engaging work environment.

Interested? You can submit your CV at hr@million.ro

Prin transmiterea CV-ului dumneavoastră confirmați că ați luat la cunoștință faptul că societatea DEEP GAMES S.R.L. va prelucra datele dumneavoastră cu caracter personal în scopul desfășurării procesului de recrutare pentru poziția pentru care aplicați, în conformitate cu prevederile Regulamentului (UE) 2016/679 privind protecția datelor cu caracter personal (GDPR).
Datele vor fi utilizate exclusiv pentru evaluarea candidaturii și vor fi accesate doar de persoanele implicate în procesul de recrutare. În conformitate cu GDPR, beneficiați de drepturile prevăzute de legislația aplicabilă privind protecția datelor cu caracter personal. Pentru exercitarea acestora ne puteți contacta la: dpo@million.ro