Ideal candidate
Are you a technical expert with a passion for renewable energy? Do you speak German fluently, enjoy solving complex technical challenges and would like to work remotely? At FSP Global, we are expanding our specialized solar energy division and are looking for a Level 2 Technical Support Specialist to join our international team.
In this role, you won't just be answering phones; you will be the bridge between complex solar technology and functional solutions for our partners and customers.

Your Role
Advanced Troubleshooting: Provide Level 2 technical support via phone and email, focusing on solar inverters, monitoring systems, and PV components
Expert Guidance: Assist installers and end-users with system configuration, commissioning, and firmware updates
Problem Resolution: Analyze system data and error codes to diagnose hardware or software issues remotely
Documentation: Maintain detailed records of technical cases and contribute to the internal knowledge base

What we are looking for:
Language Proficiency: Fluent German (C1) and good English for internal reporting and training.
Technical Background: Previous experience in technical support (L1/L2), electrical engineering, or a related technical field.
Solar Expertise: Knowledge of photovoltaic systems, inverters, or energy storage is a significant advantage.
Analytical Mindset: Ability to approach problems logically and explain technical concepts to non-technical users.

What we offer:
✅ Work from anywhere in Romania.
✅ Be part of the fastest-growing sector in the green energy transition
✅ Competitive salary package reflecting your German language skills and technical expertise
✅ Standard business hours—no night shifts or weekends
✅ Private health insurance and a stable, long-term contract
✅ In-depth onboarding focused on the latest solar technologies
✅ Collaborate with a diverse, professional team in a supportive corporate culture