Technical Customer Support with Polish/ Czech/ Slovak
Candidatul Ideal
High School Diploma (or equivalent) with a willingness to learn through on-the-job training
Experience in using or supporting Microsoft Windows and PC hardware and software
Demonstrated strong verbal, written, and listening skills
Strong work ethic with the ability to meet quality, productivity, and attendance metrics
High level of professionalism with a keen focus on customer satisfaction
English knowledge (advanced) is a must;
Czech or Polish or Slovak must be the second language (advanced) needed for the bilingual skill request
Schedule is M - F, business hours, fully remote
Descrierea jobului
Job Skills:
Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
Identify customer issues that require escalation to the next level for resolution under established protocols.
Utilize a comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
Carry out additional duties and tasks as delegated by the Team Lead.
Descrierea companiei
Compania americana CGS (Computer Generated Solutions) este unul dintre cei mai importanti furnizori de solutii de business process outsourcing din lume, prezenta inca din anul 2006, pe piata din Romania. Compania furnizeaza, pe plan local, servicii in 18 limbi straine, avand 7 centre de suport in Bucuresti, Brasov, Sibiu, Targu-Jiu, Miercurea-Ciuc, Constanta si Galati.
Cei cca. 4.000 de angajati ai CGS Romania interactioneaza zilnic cu clienti din Romania, Germania, Marea Britanie, Spania si alte tari europene, precum si din Statele Unite ale Americii sau Canada.
Principalele servicii oferite de catre CGS Romania sunt customer care, suport tehnic, help desk, telesales si alte servicii externalizate pentru companii care activeaza in domeniul telecomunicatiilor, IT, banci, asigurari si retail.
Te vei alatura unei echipe entuziaste si dinamice care te va ajuta la dezvoltarea unei carierei de succes, intr-un mediu atractiv de lucru.
Vei participa la sesiuni de formare si training-uri intensive pentru a-ti imbunatati cunostintele si perfectiona skill-urile acumulate pana in prezent, cat si iti vei dezvolta noi abilitati.
Afla mai multe despre politica noastra de confidentialitate, accesand link-ul: http://romania.cgsinc.com/wp-content/uploads/2018/05/CGS-GDPR-Candidate-privacy-policy-RO.pdf
