Candidatul Ideal
Qualifications:
- Excellent client relationship skills, including experience working with management-level stakeholders.
- Strong critical thinking and analytical abilities.
- Clear and structured communication skills.
- Proven leadership, coaching, motivation, and people development capabilities.
- Advanced proficiency in English
- Process-oriented mindset with a strong customer-centric approach.
- Ability to manage unexpected situations effectively.
- Strong HR management and team facilitation skills.
Descrierea jobului
The Team Leader is responsible for ensuring operational excellence, maintaining high-quality standards, and supporting the professional development of team members. This role requires strong leadership, effective collaboration with HR, and the ability to drive performance while fostering a positive and productive work environment.
Key Responsibilities:
Key Responsibilities:
- Ensure achievement of all contractual objectives and KPIs for the assigned process.
- Provide daily productivity reporting and maintain accurate operational metrics.
- Communicate all necessary information—written or verbal, individually or in team meetings—to enable the team to perform effectively.
- Conduct monthly, quarterly, and annual individual performance evaluations for each team member.
- Ensure all equipment and systems required for daily operations function properly and within expected parameters.
- Operate in full compliance with the Quality Management System (QMS).
- Perform quality control activities in accordance with established procedures.
- Ensure daily targets are met consistently.
- Provide constructive feedback to team members to maintain quality standards.
- Evaluate team performance and propose improvement initiatives.
- Drive performance management by developing team capabilities to meet client-agreed performance indicators.
- Conduct or organize coaching sessions with each team member to support achievement of individual goals.
- Ensure regular execution of the Training Needs Identification (TNI) process to support individual development and business objectives while reducing attrition.
Descrierea companiei
WNS Global Services is a recognized leader in business process outsourcing (BPO).
We deliver value to our customers by bringing operational excellence, deep industry and functional knowledge to critical business processes. Our customers comes from various industries, such us: travel, insurance, financial services, healthcare, manufacturing, distribution and retail.
We will welcome you in a global team and in a friendly work environment where you can professionally evolve. Looking forward meeting you!
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