Candidatul Ideal
Are you an ultimate team player who will support a pleasant environment within the team?
As a Support Engineer you are the first point of contact for the external clients who need help with IT related issues. In this role, you should have strong written and verbal communication skills, empathy to guide our customers and quick wit in order to find out ways to solve various situations.
Descrierea jobului
• Do you speak both Serbian and English at advanced level? Then we’re good to go!
• If you enjoy helping your friends with IT related issues, then most probably you will find our activity here to be exciting;
• You are not so familiar with the IT field, but you are driven to explore a new path? We love to help our colleagues grow!
• If you already have experience in dealing with customers over the phone or even face-to-face, you are a step ahead!
• You know that the customers are different so you adapt your speech to their needs? We need a flexible person like you in our team!
Imagine a day at Stefanini - Take a look!
• You will talk with the clients (via email and phone) in order to help them solve their IT issues: account password reset, Internet connectivity issues, emailing options etc.;
• You will log in remotely to clients’ computer in order to solve the software issues easily;
• You will document the issues that you deal with on a daily basis into the ticketing system;
• Troubleshooting hardware, software and network related issues;
• Escalating problems to the next level of support when necessary;
You will be awarded for your success with:
• Longterm collaboration: Contract for unlimited period of time;
• Longer vacations: Up to 27 days Annual Vacation;
• Learning opportunities: IT and Soft skills training provided by our specialists;
• Bonus for referring new colleagues;
• Health benefits: Private Medical subscription; Massage rooms in our office;
• Flexible benefits: Public transportation reimbursement, Meal tickets, Private pension, Certified courses, Gift vouchers;
• Tailored Career Path;
• Opportunity to develop a career within a stable multinational environment – Trainer, Quality Analyst, Team Leader, Project Management, Infrastructure or Application Developer Specialists etc.;
• Friendly, fun and young team.
Sounds like your next challenge? 🎯Apply today or reach us at RecruitmentEMEA@stefanini.com for assistance – we are always happy to help.
Before applying, do you want to know more about us? Then check our Life at Stefanini page, Facebook and Instagram where we regularly post insights from our colleagues ☑
Descrierea companiei
Who are we?
We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology.
We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.
Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all.
Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.
We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects.
More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.
If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.
