• Advanced (C1) level of Spanish
• English language skills at B2 level or higher
• Availability to work full-time, Monday to Friday, in shifts between 9:00 and 21:00, in a hybrid work setup based in our Bucharest office
• Strong communication skills (both written and verbal)
• Good computer skills, including MS Office
• Previous experience in customer service is preferred
• Experience in contract or account management is considered a plus
• Experience with billing, invoicing or payment processes is an advantage
• A proactive, customer-focused mindset
• Strong organizational skills, with the ability to work independently and manage priorities effectively

• Respond to inbound customer inquiries via phone and email in a professional and timely manner
• Support customers with billing, invoices, and payment-related questions
• Assist with account-related inquiries and general service requests
• Investigate and resolve customer issues, partnering with internal teams as needed
• Maintain accurate records of all customer interactions in internal systems
• Deliver a high level of customer satisfaction through proactive communication and effective problem-solving
• Follow internal procedures and client guidelines to ensure service quality and compliance
• Identify recurring issues and support continuous improvement efforts

• A stable job in a dynamic, multicultural and fast-growing environment
• Fixed salary package, complemented by performance- and tenure-based bonuses, depending on the position
• Monthly meal vouchers
• Private medical subscription
• Additional health benefits, including special discounts for dental care and optical services
• Free access to our modern, fully equipped employee gym located in our Bucharest office building
• Public transportation subscription reimbursement after the first 30 working days
• Gym membership reimbursement after the after the first 30 working days
• Free access to Bookster, Romania’s popular corporate library platform
• Access to a dedicated psychologist, with free counselling sessions
• Exclusive employee discounts and preferential rates across a wide range of products and services, including telecom, banking, technology, home appliances, wellness, travel and more
• Fully paid training and opportunities to build an international career
• A truly multilingual environment, where you can continuously improve your spoken and written language skills
• Opportunities to get involved in community and CSR projects throughout the year and contribute to causes that matter

TELUS Digital (NYSE & TSX: TIXT) crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. We are the brand behind the brands. Our global team members are both passionate ambassadors of our clients’ products and services, and visionary technology experts resolute in our pursuit to elevate their end customer journeys, solve business challenges, mitigate risks, and drive continuous innovation. Our portfolio of capabilities spans digital customer experience and digital solutions, including digital IT services, such as cloud solutions and AI-fueled automation, trust and safety services, AI data solutions, including expertise in computer vision, and front-end digital design and consulting services. Fuel iX is TELUS Digital’s proprietary GenAI engine at the heart of our innovation, helping enterprises advance their GenAI pilots to working prototypes and production at scale, quickly, securely and responsibly across multiple environments, applications and clouds.

Powered by purpose, TELUS Digital leverages technology, human ingenuity and compassion to fuel remarkable outcomes and create inclusive, thriving communities in the regions where we operate around the world. Guided by our Humanity-in-the-loop principles, we take a responsible approach to the transformational technologies we develop and deploy by proactively considering and addressing the broader impacts of our work. Learn more at: telusdigital.com