Are you looking for a multicultural environment to develop yourself and your skills? Join the Foundever team to experience thе culture of a multinational company!

If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.

We are looking for German-speaking Customer Support Representative to join an international consumer care project for a globally recognized brand in the FMCG industry.

The role focuses on delivering high-quality customer experiences and supporting consumers with product-related inquiries, order support, and general information requests.
You will be part of a dynamic and multicultural team, working in a fast-paced environment where empathy, communication, and attention to detail are highly valued.

The main purpose of this role is to work closely with our clients to provide professional and efficient support to their final customers.

You need to effectively use your excellent customer service skills for customers, assist them with their inquiries over the phone or by email, and always give the best resolution.
We work in a fast-paced environment and flexibility matters.

• To respond to all client activities within given timescales, efficiently, effectively and accurately.

• To develop and maintain a full knowledge of client processes and services.

• To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.

• Logging of all activities accurately and in line with procedure within client CRM tool.

• Responsible for maintaining and updating all administration.

• To meet and exceed daily/weekly targets

Join our team of professionals at Foundever and we will offer you:

• Paid professional technical training;

• Monthly performance-based bonuses;

• 35 RON/day meal tickets;

• Private medical insurance;

• Various discounts for restaurants, travelling etc;

• A well-defined career path with many opportunities to grow in different directions;

• Exposure to a multicultural and multilingual environment.